Associate Director Of Ticket Operations Jobs in Oklahoma , Employment

Are you looking for an exciting opportunity to lead a dynamic ticket operations team? We are looking for an Associate Director of Ticket Operations to join our team and help us provide exceptional customer service and ticketing solutions to our customers. As the Associate Director of Ticket Operations, you will be responsible for overseeing the day-to-day operations of the ticketing department, developing and implementing strategies to maximize ticket sales, and ensuring customer satisfaction. If you have a passion for customer service and ticketing operations, this could be the perfect job for you!

Overview The Associate Director of Ticket Operations is responsible for the day-to-day operations of the ticketing department. This includes overseeing the ticketing staff, managing ticketing systems, and ensuring the accuracy and integrity of ticketing data. The Associate Director of Ticket Operations is also responsible for developing and implementing ticketing policies and procedures, as well as providing customer service to ticket buyers. Detailed Job Description The Associate Director of Ticket Operations is responsible for overseeing the day-to-day operations of the ticketing department. This includes managing ticketing systems, ensuring the accuracy and integrity of ticketing data, and providing customer service to ticket buyers. The Associate Director of Ticket Operations is also responsible for developing and implementing ticketing policies and procedures, as well as managing the ticketing staff. Job Skills Required

• Excellent customer service skills

• Strong organizational and problem-solving skills

• Ability to work independently and as part of a team

• Knowledge of ticketing systems and software

• Knowledge of ticketing policies and procedures

• Knowledge of ticketing industry trends

• Ability to work under pressure and meet deadlines

• Excellent communication and interpersonal skills

Job Qualifications

• Bachelor’s degree in business, marketing, or related field

• At least 5 years of experience in ticketing operations

• Experience in customer service

• Experience in managing ticketing systems

• Experience in developing and implementing ticketing policies and procedures

Job Knowledge

• Knowledge of ticketing systems and software

• Knowledge of ticketing policies and procedures

• Knowledge of ticketing industry trends

• Knowledge of customer service principles and practices

Job Experience

• At least 5 years of experience in ticketing operations

• Experience in customer service

• Experience in managing ticketing systems

• Experience in developing and implementing ticketing policies and procedures

Job Responsibilities

• Manage ticketing systems and ensure accuracy and integrity of ticketing data

• Develop and implement ticketing policies and procedures

• Provide customer service to ticket buyers

• Manage ticketing staff

• Monitor ticketing industry trends

• Ensure compliance with applicable laws and regulations

• Prepare and analyze ticketing reports

• Monitor ticketing system performance and make necessary adjustments