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Associate Customer Care Rep Jobs in New York

Customer Care Rep I
By Mindlance At New York City Metropolitan Area, United States
Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Responsible for successfully completing the required basic training.
Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to:
Analyzes problems and provides information/solutions.

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for an Associate Customer Care Rep to join our team and provide exceptional customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have a passion for customer service and a desire to help people, this could be the perfect job for you!

What is Associate Customer Care Rep Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Associate Customer Care Rep Qualifications?

• High school diploma or equivalent
• Previous customer service experience preferred
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Associate Customer Care Rep Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services

What is Associate Customer Care Rep Experience?

• Previous customer service experience preferred
• Previous experience in a call center environment preferred

What is Associate Customer Care Rep Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction
• Resolve customer complaints in a timely manner
• Monitor customer service metrics and provide feedback to management