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Assistant Customer Service Manager Jobs in California

Assistant Service Manager Jobs
By Mercedes Benz of San Diego At , San Diego, 92111, Ca $80,000 - $100,000 a year
Proven management leadership, with at least two years of automotive retail service management.
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Genuine interest in providing an exceptional customer experience.
Excellent communication, interpersonal and organizational skills.
Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
Assistant Service Manager Jobs
By IMT Residential At Santa Clarita, CA, United States
32.00/hr. depending upon skills and experience related to the role Incentives for all associates at the properties
Monthly bonuses based on the team's performance for everyone, and leasing incentives for all associates with sales responsibilities Health
Medical, dental, vision, wellbeing programs, gym membership contributions Financial
401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount Career
Comprehensive training programs, mentorships Maintenance and Leasing training
IMT tool kit, full uniforms including $100/year shoe stipend Time off
Assistant Customer Service Manager
By Sweis, Inc. At Torrance, CA, United States

Communicate skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals listening skills, to understand exactly what customers require ...

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for an experienced Assistant Customer Service Manager to join our team and help us provide exceptional customer service to our customers. As the Assistant Customer Service Manager, you will be responsible for leading and motivating your team, developing customer service strategies, and ensuring customer satisfaction. If you have the skills and experience to take on this challenging role, we would love to hear from you!

Overview The Assistant Customer Service Manager is responsible for providing customer service support to customers, managing customer service staff, and ensuring customer satisfaction. This position requires excellent communication and customer service skills, as well as the ability to manage and motivate a team. Detailed Job Description

The Assistant Customer Service Manager is responsible for providing customer service support to customers, managing customer service staff, and ensuring customer satisfaction. This position requires excellent communication and customer service skills, as well as the ability to manage and motivate a team. The Assistant Customer Service Manager will be responsible for:

• Responding to customer inquiries and complaints in a timely and professional manner
• Assisting customers with product and service inquiries
• Managing customer service staff, including training and performance management
• Developing and implementing customer service policies and procedures
• Monitoring customer service performance and providing feedback
• Ensuring customer satisfaction by resolving customer issues
• Developing and maintaining relationships with customers
• Identifying customer service trends and making recommendations for improvement
Job Skills Required
• Excellent communication and customer service skills
• Ability to manage and motivate a team
• Knowledge of customer service policies and procedures
• Ability to identify customer service trends and make recommendations for improvement
• Problem-solving and conflict resolution skills
• Knowledge of customer service software
• Proficiency in Microsoft Office
Job Qualifications
• Bachelor’s degree in Business Administration or related field
• At least 3 years of customer service experience
• Previous experience managing customer service staff
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least 3 years of customer service experience
• Previous experience managing customer service staff
Job Responsibilities
• Responding to customer inquiries and complaints in a timely and professional manner
• Assisting customers with product and service inquiries
• Managing customer service staff, including training and performance management
• Developing and implementing customer service policies and procedures
• Monitoring customer service performance and providing feedback
• Ensuring customer satisfaction by resolving customer issues
• Developing and maintaining relationships with customers
• Identifying customer service trends and making recommendations for improvement