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Assistant Customer Service Manager Jobs in Massachusetts

Customer Service- Assistant Manager (Boston)
By Roche Bros. Supermarkets At Boston, MA, United States
Other duties as assigned by management.
Successful experience of company training programs.
Must be detail oriented, organized, confident, and demonstrate excellent communication skills.
Must be passionate about people and committed to customer service excellence!
Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.
Demonstrated ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.
Assistant Service Manager Jobs
By Mirak Automotive Group At Arlington, MA, United States
Knowledge and experience of service vehicles and parts.
Must have outgoing, friendly personality and superior communication & customer service skills
Experience working in a service center
Ability to negotiate customer concerns with manager.
Experience with dealership industry or point of sale computer systems
Full benefits package (Four Health Choices, Dental, Vision, Flex Spending, Long term Disability, Life)
Customer Service- Assistant Manager
By Roche Bros. Supermarkets At Wellesley, MA, United States
Other duties as assigned by management.
Successful experience of company training programs.
Must be detail oriented, organized, confident, and demonstrate excellent communication skills.
Must be passionate about people and committed to customer service excellence!
Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.
Demonstrated ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for an experienced Assistant Customer Service Manager to join our team and help us provide exceptional customer service to our customers. As the Assistant Customer Service Manager, you will be responsible for leading and motivating your team, developing customer service strategies, and ensuring customer satisfaction. If you have the skills and experience to take on this challenging role, we would love to hear from you!

Overview The Assistant Customer Service Manager is responsible for providing customer service support to customers, managing customer service staff, and ensuring customer satisfaction. This position requires excellent communication and customer service skills, as well as the ability to manage and motivate a team. Detailed Job Description

The Assistant Customer Service Manager is responsible for providing customer service support to customers, managing customer service staff, and ensuring customer satisfaction. This position requires excellent communication and customer service skills, as well as the ability to manage and motivate a team. The Assistant Customer Service Manager will be responsible for:

• Responding to customer inquiries and complaints in a timely and professional manner
• Assisting customers with product and service inquiries
• Managing customer service staff, including training and performance management
• Developing and implementing customer service policies and procedures
• Monitoring customer service performance and providing feedback
• Ensuring customer satisfaction by resolving customer issues
• Developing and maintaining relationships with customers
• Identifying customer service trends and making recommendations for improvement
Job Skills Required
• Excellent communication and customer service skills
• Ability to manage and motivate a team
• Knowledge of customer service policies and procedures
• Ability to identify customer service trends and make recommendations for improvement
• Problem-solving and conflict resolution skills
• Knowledge of customer service software
• Proficiency in Microsoft Office
Job Qualifications
• Bachelor’s degree in Business Administration or related field
• At least 3 years of customer service experience
• Previous experience managing customer service staff
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least 3 years of customer service experience
• Previous experience managing customer service staff
Job Responsibilities
• Responding to customer inquiries and complaints in a timely and professional manner
• Assisting customers with product and service inquiries
• Managing customer service staff, including training and performance management
• Developing and implementing customer service policies and procedures
• Monitoring customer service performance and providing feedback
• Ensuring customer satisfaction by resolving customer issues
• Developing and maintaining relationships with customers
• Identifying customer service trends and making recommendations for improvement