Assistant Customer Care Manager Jobs in New York

Self-starter, highly organized, and detailed oriented. Possesses great people skills and works with a sense of urgency.

$19/hr- $27/hr an hour for 1-4 years experience

Utilize and maintain Shopify, Faire and additional selling platforms.

Enjoys keeping up with tabletop, barware and home decor trends.

Enjoys problem solving and building new processes.

Thrives in fast paced environments and flexible to changes in priorities to drive the business forward.

Previous experience in the beauty industry and knowledge of our product offering strongly preferred

Participates in meetings and trainings with the Global Management team

Ensures all operational activities such as order processing, customer returns and backorders are managed and completed daily by the team

Leads by example in all areas including customer contacts, product knowledge and workload

Minimum 4 years experience in a call center environment

Minimum 2 years experience managing a team

Minimum 3 years Management Experience

Exemplary multi-tasking skills and time management skills

Excellent people management skills, including the ability to influence a wide range of audiences

Minimum 5 years Customer Service Experience

Experience with Customer Service CRMs (Salesforce, Zendesk or similar)

BA/BS or equivalent work experience

Order Management—constant communication with warehouse team ensuring that orders being shipped out quickly and correctly

Monitor quality of service and provide weekly, monthly, and quarterly service level insights and reports to upper level management

Strong communication with different stakeholders (stores, management, vendors…)

Strong interpersonal skills and an ability to build rapport with customers

Strong analytical and organizational skills

4+ years’ experience in customer service, e-commerce operations