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Appointment Center Representative Jobs in Texas

On-Call Appointment Center Service Representative (El Cajon)
By Kaiser Permanente At , El Cajon
Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Prioritizes member needs and offers alternatives to members when appropriate.
Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
Assume other activities and responsibilities from time to time as directed.
Two or more of the following: One (1) year of customer service experience. One (1) year of personal computer experience.
Demonstrated knowledge of medical terminology.
Teller Center Representative Jobs
By GECU At , El Paso, 79925, Tx $15.75 - $19.10 an hour
Creates memorable member experience through exceptional member interactions which include enthusiastic greetings and closing phrases.
Basic clerical skills such as typing, 10-key calculator, personal computer and software applications
Excellent communication skills, both oral and written and good organizational skills. Ability to work well under pressure.
High school diploma or equivalent and 6 months similar or related experience. Cash handling experience preferred.
Good understanding of check negotiation and placement of check holds in order to mitigate check fraud losses.
Balance cash box assignment at the end of the day.

Are you looking for a job that offers a great work/life balance? We are looking for an Appointment Center Representative to join our team and help us provide excellent customer service! You'll be responsible for scheduling appointments, answering customer inquiries, and providing general customer service support. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

Job Description of Appointment Center Representative The Appointment Center Representative is responsible for providing customer service and scheduling appointments for customers. They are the first point of contact for customers and must be able to handle inquiries and provide accurate information. The Appointment Center Representative must be able to multitask and handle a high volume of calls in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to handle a high volume of calls
• Knowledge of scheduling software
• Knowledge of customer service principles
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of scheduling software
• Knowledge of customer service principles
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to handle a high volume of calls
Job Knowledge
• Knowledge of customer service principles
• Knowledge of scheduling software
• Knowledge of appointment scheduling processes
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous appointment scheduling experience
• Previous experience working in a call center
Job Responsibilities
• Answer incoming calls and provide customer service
• Schedule appointments for customers
• Follow up with customers to confirm appointments
• Handle customer inquiries and provide accurate information
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management