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Amazon Connect Specialist Leader Jobs

Ws Consultant (Amazon Connect)
By LabrilTech At United States
Collaborate with clients to understand their business requirements and contact center needs.
Collaborate with cross-functional teams, including developers, system administrators, and project managers, to ensure successful project delivery.
2-3+ years of experience in Amazon Web Services (AWS).
Experience with AWS networking, security, and infrastructure best practices.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills to effectively collaborate with clients and cross-functional teams.
Amazon Flex Specialist Jobs
By Fud, Inc. At St Louis, MO, United States
You are aware of the trends in future of work, personal finance, and entrepreneurship
Ability to work independently and manage your time effectively
Content Creator — YouTube, TikTok, or Instagram
Reselling and Thrifting — including eBay, Etsy, Mercari, Poshmark, and others
E-Commerce — including Amazon, Shopify, and your own online store
Gig Economy — like DoorDash, Uber, or Lyft
Sales Specialist, Amazon Jobs
By Harman International At , Remote $70,200 - $85,800 a year
Minimum 5 years of experience supporting a company’s Amazon business via Vendor Central
Strong oral and written communications skills
Deep knowledge of all Amazon variables that affect listings’ conversion rates.
Working knowledge of the Amazon organization and how to navigate it effectively to get results.
Working knowledge of Professional Audio products.
Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
Amazon Connect - Contact Center Plication Development
By NLB Services At United States
•Application developer (see Specialization Requirements) that has strong Amazon Connect experience
• BS level technical degree or 5+ years equivalent professional or military experience
• Experience with Continuous Integration and Continuous Delivery (CI/CD)
• Exposure to Agile development methodologies
Technical Product Manager, Amazon Connect - St
By Starbucks At ,
Manage product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners
Define non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity
Create dashboard/reporting requirements and KPIs to measure product performance
Manage execution and eliminate blocking issues during development
Industry experience in a technology environment with a record of successfully delivering complex products (4+ years)
Amazon Connect experience (2 years)
Technical Product Manager, Amazon Connect - St
By Starbucks At Seattle, WA, United States
Manage product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners
Define non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity
Create dashboard/reporting requirements and KPIs to measure product performance
Manage execution and eliminate blocking issues during development
Industry experience in a technology environment with a record of successfully delivering complex products (4+ years)
Amazon Connect experience (2 years)
Software Engineer - (Node/Amazon Connect/Lex) (Remote)
By GEICO At , Chevy Chase, 20815, Md $66,000 - $236,500 a year
Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
AWS Certifications (Associate, Professional, Specialty level)
Bachelor’s degree in Computer Science or equivalent professional experience
2-4+ years of experience developing omni-channel (voice, chat, SMS) Contact Center solutions including natural language processing and speech-enabled grammar
Experience and passion for influencing best practices and coaching/mentoring junior developers
Experience developing automated test cases in Cyara or other automated testing tools
Senior Hr Connect Specialist
By Intuit At , San Diego, 92129, Ca
Leverages relevant playbooks, protocols, and requirements for case management and contributes to ongoing improvements
Leverages key data and insights to identify and influence opportunities for improvement in employee experiences prioritized in the appropriate governing body
Act as an escalation point and coach to channel advisors
Creates or contributes to the development of communications, FAQ’s and protocols
Develops, owns and maintains mostly defined internal HR Connect processes/protocols (e.g. natural disaster, employee loss process, hardship, etc.)
Triage cases internally within HR Connect team and to COE’s as appropriate and as assigned

Are you looking for an exciting opportunity to lead a team of Amazon Connect Specialists? We are looking for a motivated and experienced leader to join our team and help us provide exceptional customer service. As the Amazon Connect Specialist Leader, you will be responsible for managing a team of specialists, ensuring that customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer satisfaction and loyalty. If you are a driven individual with a passion for customer service, this could be the perfect job for you!

Overview The Amazon Connect Specialist Leader is responsible for leading a team of Amazon Connect Specialists in providing customer service and technical support to Amazon customers. The Amazon Connect Specialist Leader will be responsible for providing guidance and direction to the team, ensuring customer satisfaction, and developing strategies to improve customer service. Detailed Job Description The Amazon Connect Specialist Leader will be responsible for leading a team of Amazon Connect Specialists in providing customer service and technical support to Amazon customers. The Amazon Connect Specialist Leader will be responsible for providing guidance and direction to the team, ensuring customer satisfaction, and developing strategies to improve customer service. The Amazon Connect Specialist Leader will also be responsible for monitoring customer service metrics, providing feedback to the team, and ensuring that customer service standards are met. Job Skills Required
• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Knowledge of Amazon Connect and other customer service tools
• Ability to analyze customer service metrics
• Ability to develop strategies to improve customer service
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 2+ years of experience leading a customer service team
• Experience with Amazon Connect or other customer service tools
Job Knowledge
• Knowledge of Amazon Connect and other customer service tools
• Knowledge of customer service metrics and strategies
• Knowledge of customer service best practices
Job Experience
• 5+ years of customer service experience
• 2+ years of experience leading a customer service team
• Experience with Amazon Connect or other customer service tools
Job Responsibilities
• Lead a team of Amazon Connect Specialists in providing customer service and technical support to Amazon customers
• Monitor customer service metrics and provide feedback to the team
• Develop strategies to improve customer service
• Ensure customer satisfaction and customer service standards are met
• Provide guidance and direction to the team