Sr. Customer Success Manager , Strategic Account Services
By Amazon At Austin, TX, United States
Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
Effective communication and presentation skills
Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
Partner Success Account Manager
By Expedia Group At Austin, TX, United States
3+ years of experience in customer success or account management
Analyze and prioritize your pipeline, outbound activity, and continuously find ways to optimize your portfolio management strategy
Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)
Support PM partner retention efforts through smooth onboarding of Vacation Rental Property Management partners
Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies
Relationship Management: you understand partners and customize engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly

Are you looking for an opportunity to use your customer service and account management skills to help businesses succeed? We are looking for an Account Success Manager to join our team and help our clients reach their goals. As an Account Success Manager, you will be responsible for developing and maintaining relationships with our clients, providing them with exceptional customer service, and helping them maximize their success. If you are passionate about helping businesses succeed, this is the job for you!

An Account Success Manager is responsible for managing relationships with key accounts and ensuring customer satisfaction. They are responsible for developing and maintaining relationships with clients, providing customer service, and ensuring customer success.

What is Account Success Manager Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with clients
• Ability to identify customer needs and provide solutions
• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems

What is Account Success Manager Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or account management
• Knowledge of customer service principles and practices

What is Account Success Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of sales and marketing principles
• Knowledge of customer service software

What is Account Success Manager Experience?

• Previous experience in customer service or account management
• Previous experience in sales or marketing

What is Account Success Manager Responsibilities?

• Develop and maintain relationships with clients
• Identify customer needs and provide solutions
• Monitor customer accounts and ensure customer satisfaction
• Provide customer service and support
• Analy