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Zooamerica Admissions Team Lead
Company | Hershey Entertainment & Resorts Company |
Address | Hershey, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-06-26 |
Posted at | 11 months ago |
A ZooAmerica Admissions Team Lead maintains accountability for assigned location(s), including: ZooAmerica Admissions. This position works in a team environment with other Admissions Employees, Admissions Team Leads, and Supervisors.
- Provide our guests with exceptional guest services, resolving all guest inquiries in a timely matter (including collaborating with other departments, when needed), and adhering to department and company service expectations
- Participating in department leadership programs, including: setting and achieving goals, attending leadership development courses, attending trainings, team meetings and involvement in mentorship program
- Initiate positive guest interactions; maintain a thorough working knowledge of Hersheypark guest programs including; the Fast Track program, Sweet Start Program, and Season Pass Programs- including benefits, exclusive events, and promotions.
- Conduct location team shift meetings with employees, peers, and supervisors
- Conduct the required amount of Internal Audits
- Adhere to Guest Experience standard operating procedures; proficient in ZooAmerica Admissions positions. Ensure the Guest Experience team is operating in a safe and efficient manner; enforce safety guidelines
- Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, Group Sales order entry, Group Sales ticket checking, Group Sales ticket distributions, tour booking and order processing, season pass record entry, cashier reconciliation reports, vault reconciliation and complete change requests, update communication logs, and track inventory
- Initiate positive guest interactions: maintain a thorough working knowledge of ZooAmerica guest programs including: ticketing programs and promotions, Group Sales, Birthday parties and packages, Annual Memberships, Zoo Camp, Zoo Programs, and Zoo Tours.
- Working on a computer based ticket system while adhering to cash handling procedures
- Complete employee training at ZooAmerica Admission locations as necessary; providing supervision and support to the Guest Experience team; coaching employees, when needed
- Communicate with supervisor(s) regarding staffing needs. Responsible for coordinating a Team Member break schedule and ensuring compliance with child labor laws.
- Maintain a clean work area, including: preparing and sweeping queue areas, work stations, walkways/paths are free of debris, and removal of trash when necessary
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