Platform Team Lead Jobs

Together with the rest of our team, you’ll work on our email services Fastmail, Pobox, and Topicbox.
Fastmail doesn’t just provide great email services. We are the driving force behind the Cyrus open source mail server platform, as well as JMAP, a standard for email, contacts, calendars, and more. We’re looking for a team lead to keep service reliable and responsive.
We expect you’ll spend your time split between individual contribution and team management in a roughly 2:1 ratio.
You’ll spend the majority of your time hands-on maintaining, improving, and building out the infrastructure that runs our services. Your job will be to:

• Respond to interrupted service
• Make continuous improvement to system reliability, maintainability, and observability
• Manage network and hardware configuration and system update and upgrades
• Configure and deploy both commodity and in-house software

As the team lead, you’ll also direct the four-person team, meaning:

• Develop and champion team goals and standards of operation
• Provide feedback on and management of your team members’ performance
• Delegate work to team members and help them get it done and done right

You’ll be setting direction in collaboration with our CTO, to whom you will report directly.
Requirements
We value generalists, and you’ll work across many parts of the stack, with easy access to and frequent collaboration with experts in other parts of the system.
We also value teamwork, so you’ll work closely with the development, product, marketing, and support teams -- who will, in tern, be there to support you!
This role may be great for you if:

• You are great when everything is running well. When something goes wrong though, that’s okay. You roll up your sleeves, deal with the problem, and think about how to prevent it from happening again. When nothing is going wrong, you spend your time making sure things stay that way or, just as often, making the things that are going right go even righter. You like this because it makes life better for your coworkers, not just because of its technical perfection.
• You can get up to speed with just about everything and learn as you go. For the record, though, our systems are mostly Debian. You’ll definitely end up working in Bash and Python (and probably a little bit of Perl). If you’re curious: we also use Ansible, Prometheus, Grafana, MySQL, Nginx, Postfix, Consul, Apache, Cyrus, and of course many other things.
• You know you can do more with a team, and you love working with people who can help you get the job done. You’re happy to spend the time required to get up to speed and collaborate together, because you’ll both see the benefits of doing so.
• You’ve already spent years managing networks of Linux machines before, handling deployment of custom and off the shelf services, and creating an operational environment that you — and others — could maintain and build on.

An ideal candidate has:

• Ability troubleshooting and solving tough system problems
• An understanding of networking
• Been managing on premise infrastructure — servers and networking devices
• A history of writing system scripts in Bash and other languages
• At least six years working on Linux server administration or engineering
• Experience planning system projects
• Qualities of being self-motivated, helpful, thoughtful, collaborative, patient, and professional
• Experience leading a team (formally or informally)

Benefits
This is a full-time role and includes the following benefits:

• Supportive work environment
• Four weeks of paid time off
• Team events to share your passions (from tech tools and user testing to crafts, movies, and games)
• Generous contributions for partners and dependent coverage (also available from day one)
• 100% covered medical and dental benefits for you from day one
• Paid sabbatical for long-term staff
• Annual professional development budget to fund your own growth
• Paid sick leave, holidays, and parental leave

You can read about our values, and our blog contains interviews with some of the people who will become your colleagues at Fastmail.
This job is based in Philadelphia, Pennsylvania. We have a strong in-person culture and are looking for someone who will be on-site and part of that culture. We do offer remote flexibility for COVID severity, weekend work, and life events.
We also have an office in Melbourne, Australia, and we’re in close communication with them. This means that you’ll need to be available for an hour or two of evening calls each week. We are partners, parents and caregivers ourselves, and we understand time-zone flexibility goes in both directions. Talk to us if you’re unsure. You’ll have the opportunity to travel to Melbourne, an artsy and charming Australian city!
We encourage employees to write and speak about the great work we do, and we value people who are enthusiastic about learning and improving their skills. We’ll give you a conference & professional development budget to do so.
We welcome all applicants regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. We can’t help with a visa or sponsorship—you must already have the right to work in the United States.