Xfinity Assistant Store Manager

Overview:

• Coaches team members on how to position all XFINITY products with customers.
• Administers cash handling policies and procedures.
• Builds collaborative relationships with market and region stakeholders including the Operations Manager.
• Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity, and NPS.
• Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel, and company requirements.
• Is well-versed in sales compensation plans and addresses team member questions.
• Works closely with the Store Manager to ensure appropriate staffing levels and efficient scheduling.
• Exercises independent judgment and discretion in matters of significance.
• Proactively coaches and develops Store team to perform their responsibilities at a high level.
• Leverages available tools to monitor customer feedback, coach, and take action to improve the store experience.
• Ensures all customer facing technology is functional to optimize sales opportunities, Store, and employee experiences.
• Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures, and overall efforts for improvement and innovation.

• Must be able to regular retail hours and variable schedule(s) as necessary.
• 2+ years retail experience with an established track record of exceeding and/or achieving sales and service results.
• Has a strong work history that demonstrates a passion for world class sales and service, innovation, personal and team development. Demonstrates sales excellence and competent leadership.
• Proficiency in all MS Office applications preferred.
• High School Diploma or equivalent required.
• Has an accountable work style, friendly demeanor, and offers appreciation to others easily.
• Regular, consistent and punctual attendance. Other duties and responsibilities as assigned.

Summary of Position: XFINITY Stores are an interactive and fun product theater that treat shoppers to an immersive connected experience with Comcast’s products and services. At XFINITY Stores, we want our customers to learn by experiencing our products first hand, all while receiving a world class service and sales experience. The Assistant Store Manager (ASM) is responsible for delivering a best in class experience for the store team and for customers. The ideal candidate is a passionate, high energy leader who values teamwork and coaching. The ASM in partnership with the SM, is responsible for delivering a world class customer and employee experience, achieving sales goals, and running an operationally sound business. EEO Information:

Min: USD $16.00/Hr. Max: USD $22.00/Hr.