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Company | Cresco Labs |
Address | Cincinnati, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-01 |
Posted at | 9 months ago |
Company Overview
- Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!
- A unique sales experience leading with a consultative & personalized approach.
- The training to navigate different customer interactions and circumstances.
- The opportunity to learn fundamental cannabis product knowledge & industry compliance standards.
- You are resilient and agile! You use challenges as opportunities to acquire or master skills!
- You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
- You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee's commitment to always do the right thing.
- You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team's success!
- Perform routine inventory counts of all products.
- Greet customers, ensuring a best-in-class experience.
- Label and package customer orders.
- Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
- Assist managers with organizing sales floor merchandise and product displays.
- Verify proper documentation and ID for customers.
- Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
- Perform accurate cash handling in the company's Point of Sale system, following Standard Operating Procedures (SOPs).
- Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
- Assist in keeping the store an organized and clean environment for customers and team
- Apply effective selling and cross-selling techniques to build baskets.
- Ensure security measures and safety compliance in the store according to Company SOPs.
- Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
- Ensure product stock is organized and meets compliance regulations.
- Escalate any employee or customer issues to management.
- High School Diploma or equivalent.
- Flexibility to work shifts that may include opening, closing, weekends, and holidays.
- Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
- Minimum 1 year experience in customer service; retail or hospitality experience preferred.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Excellent customer service skills and ability to engage with customers.
- Must comply with all legal or company regulations for working in the industry
- Must be 21 years of age or older to apply
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