Welcome Center Specialist Jobs

General Information & Responsibilities

The Welcome Center Specialist provides general receptionist and customer service duties including greeting and referring individuals, operating the telephone switchboard, and maintaining the operations of the Welcome Center area.

Description of Duties

Description Of Essential Duties

• Greets and refers individuals to appropriate staff or College services.
• Communicates new or updated information to co-workers.
• Creates and maintains job aids specific to Welcome Center functions.
• Coordinates schedule of student workers to ensure coverage of Welcome Center and phone lines during regular campus hours.
• Performs opening and/or closing procedures.
• Provides accurate general college information to individuals upon request.
• Provides switchboard training to Welcome Center staff.
• Provides word processing and other clerical duties as needed.
• Provides information and telephone switchboard service for the Quad-Cities Campus utilizing the software/system located at the primary Welcome Desk on campus.
• Works collaboratively with Campus Public Safety to take photos of students for the distribution of student identification cards.

Description Of Other Duties

• Works with Campus Police regarding lost and found items.
• Performs opening and/or closing procedures.
• Maintains confidentiality of information collected and distributed.
• Performs other job-related duties as assigned.
• Performs general clerical duties and assists with various projects as assigned.
• Responsible for neat and clean work area.
• Maintains inventory of materials/supplies for Welcome Center.

Overall Acountabilities

• Ability to communicate in pleasant manner with employees, student, vendors, and general public.
• Accuracy, efficiency, and timeliness of work.
• Demonstrates BHC core values.
• Ability to work cooperatively with co-workers.

Education & Experience

EDUCATION AND EXPERIENCE: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

• Good verbal communication skills required.
• High School diploma or recognized equivalent required. Associate’s degree preferred.
• Computer experience including Microsoft Office (i.e. Word) required.
• Previous experience providing face-to-face and telephone customer service preferred.
• Experience working with diverse populations preferred.

The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job.

Supplemental Information

PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by the employee to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.)

Standing: 25% Sitting: 50% Bending: 10% Reaching: 15%

Lifting: occasionally

Lifting weight: 40 lbs.

The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job.

Black Hawk College does not sponsor employment visas.

Black Hawk College is an AA/EEO employer.

Covid-19 Notice

We encourage everyone to continue to self-monitor for COVID-19 symptoms regardless of vaccination status. If you have questions regarding COVID-19, please send an email to [email protected]

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