Water Meter Reader Jobs

As a centrally located local government, the Town of Herndon boasts a unique balance of strong sense of community and being a next generation small town that welcomes innovators, risk takers, history seekers and family-keepers. Each employee is pivotal in providing exceptional services to our citizens, such as public safety, community development, recreational activities and much more ensuring Herndon continues to provide the charm of a small town while fostering and developing the ideas of tomorrow.

The Town of Herndon has an immediate need for a Water Meter Reader in the Finance department. This department is responsible for the management of the town’s financial resources in a professional and accountable manner. As a Water Meter Reader, you will read water meters for billing purposes, deliver door hangers for delinquent accounts, turn water services on or off and respond and investigate a broad spectrum of customer inquiries and water meter issues.

In this position, you will support the Town of Herndon by:

• Performing office support duties.
• Providing leak data analysis and tracks cases until resolved.
• Assisting in the delinquency process by delivering late notices and performing service cut-offs for non-payments, restoring service once arrangements for payment have been made.
• Manipulating and analyzing billing software data to create custom monthly reports in Excel.
• Providing water and sewer customer service, assisting customers with billing related inquiries, service questions and client concerns.
• Reading water meters for billing purposes and, when directed, re-read water meters to resolve discrepancies and report inoperable or malfunctioning devices to the water and sewer utility crew.
• Conducting logistical processing of service orders. Turning service on and off at meters, reading meters for new and canceled services.
• Assisting water crews in locating meters.
• Using the appropriate device, address questionable consumption of water such as leaking systems and inoperable or defective meters.
• Assisting with the town’s water and sewer customer service counter as required.

To be successful in this role, you will need:

• High school diploma or GED is required.
• 1 year of experience in customer service/public contact position(s) by phone, email or in-person.
• Valid driver’s license with acceptable record.
• One year of experience working with ERP modules related to meter reading operations.