Watch Officer Jobs

Title: Watch Officer

This position requires shift work

Description:

Solutions³ LLC is supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. Solutions³ LLC is seeking a Watch Officer to support the effort. The Watch Officer performs a wide variety of technical tasks in support of operations, production, and test environments.

Eligibility:

• Must be able to obtain DHS Suitability prior to starting employment
• Must have an active TS/SCI clearance
• Must be a US Citizen
• Must have 4+ years of directly relevant experience

Responsibilities:

• Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks.
• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems.

Required Skills:

• Experience with monitoring system health and status.
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
• Experience documenting problems and resolutions through a tracking program.
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
• Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.

Desired Skills:

• Experience with ITIL methodology desired.
• Experience providing status to program management and input to customer status reports.
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis.
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience interfacing directly with customer and program management team.
• Determine multi-user, multi-system correlations.
• Experience working in an Agile environment desired

Required Education: Bachelor’s Degree or Eight (8) additional years of relevant experience.

Desired Certifications: Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications

• DoD 8570.1-M Compliance at IAT Level I
• Information Technology Infrastructure Library (ITIL) certification

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