Warranty Administrator - Vw Brandon

Qvale Auto Group has over 70 Years in the automotive industry, beginning in California and now owning and operating 3 dealerships in Florida.

"We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."
Qvale Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred and prior CDK/ADP experience is helpful. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

RESPONSIBILITIES

• Other duties as required
• Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer?s warranty policy and procedures manual
• Must be a minimum of eighteen years of age
• Clerical duties as required
• Adhere to all manufacturers and after-market warranty company?s policies and procedures
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
• Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
• Process warranty claims through SAGA
• Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Two years previous automotive/administrative work required
• Must be able to pass pre-employment screens (background and drug test)
• Strong organizational skills and attention to detail a must
• Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery