Mcdonald Automotive Sales Consultant-Volkswagen

****Pay determined by experience - $50,000 - $150,000 yearly****

Essential Duties and Major Responsibilities:

• Be the vehicle expert. Exhibit knowledge of product offerings, optional packages, and the latest technology.
• Keeps abreast of new products, features, accessories, etc., and how it benefits the customers.
• Build relationships and create customers for life. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Follow scheduled hours as needed, defined by your manager.
• Maintains a prospect development system and actively prospects new and former customers.
• Assists with other duties as assigned.
• Maintains an owner follow-up system that encourages repeat and referral business.
• Works to resolve customer issues professionally and quickly, during and after the sale, and always includes the Sales Manager.
• Leads customers through the entire sales process, such as demonstrating vehicles (including test drives), and guarantees customer satisfaction that aligns with the Company’s core values.

Education:

• Associates degree in business or a related field is preferred.
• High school degree or equivalent is preferred.

Type of Experience Needed to be Successful:

• 1 year of previous automotive sales experience is preferred.

Specialized Skills:

• Self-motivated with the ability to set and achieve targeted goals.
• Must maintain a valid state driver’s license to drive any customer or company vehicle.
• Excellent verbal/written communication skills within all interactions.
• Excellent interpersonal communication abilities include giving full attention to what other
• Broad knowledge of all types of vehicles.
• Basic MS Office Suite knowledge; computer software/internet proficiency.
• People are saying, asking questions as appropriate, and managing and understanding others’ reactions.
• Bring your ‘A game’ and positive attitude with you every day.

Supervisory Expectations:

• The position has no regular responsibility for overseeing or supervising the work of other team members.

Independence of Action:

• The supervisor/manager monitors work progress; the incumbent follows precedents and procedures and may set priorities and organizes work within general guidelines established by the supervisor/manager.

Physical Demands and Work Environment: (The phrases “occasionally,” “regularly,” and

“frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time,

“regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working

time.)

• The employee must occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The work environment is a typical Automotive Retail, Sales, Mechanic Service environment.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee must regularly stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must complete their work satisfactorily in an environment with significant distractions, including staff, clients, and vendors walking through and conversing, telephone ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.

Core Competencies:

• Reasoning and Problem Solving - Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
• Maintains confidentiality; Listens to others without interrupting.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Focuses on solving conflict, not blaming;
• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar;
• Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
• Ability to communicate with clients or customers.