Vice President Of Process Improvement

• Oversee the evaluation, enhancement, and scale of all operational processes to facilitate efficiencies, increasing volumes, and continuous improvement.
• Ensure adherence to state and federal regulatory requirements, company SOPs, and client business requirements.
• Develop, publish, and refine performance metrics to evaluate the effectiveness of daily operations.
• Define budget and capex needs, providing ROI to Senior Leadership for evaluation and approval.
• Provide leadership in coaching, mentoring, personnel selection, professional development, and oversight of operations management within company policies.
• Promote a positive work environment based on team dynamics, mutual respect, customer excellence, and adherence to the organization’s stated principles and values – CHART.
• Ensure all direct reports have clearly defined roles and responsibilities.
• Establish operational goals in support of Company’s strategic plan, communicate goals throughout management team, track performance against established goals, and mentor staff to acceptable levels of achievement.
• Monitor employee performance to ensure maximum utilization of resources.
• Partner with Commercial Development on client negotiations to assure sales and growth targets are achieved.
• Responsible for making recommendations for expansion needs to accommodate business growth.
• Make recommendations for business planning and ensure drivers are in place to achieve sales, growth, and profitability. Responsible for budgeting, expenses, and pharmacy profit/loss.

• Five (5) years of experience in a senior leadership role
• Experience working within a regulated industry
• Bachelor’s degree in business or pharmacy

• TQM and/or Six Sigma process experience
• Pharma industry experience
• Master’s degree in business or related field

KNOWLEDGE, SKILLS & ABILITIES:

• Demonstrate leadership skills in successfully managing teams and collaborating
• Demonstrate knowledge of process improvement techniques
• Excellent analytical and problem-solving skills
• Excellent interpersonal skills
• Ability to balance multiple priorities to meet expected response deadlines
• Ability to establish and maintain effective working relationships with key stakeholders
• Excellent organization skills and detail oriented
• Demonstrate ability to influence, direct and guide a team
• Excellent technical skills to include Microsoft Office (Word, Excel, PowerPoint and Outlook) and supply chain information systems
• Excellent verbal, written, and presentation communication skills