Vice President, It Operations & Integrations

Summary:

Our client seeks a highly experienced and strategic leader to join their team as the Vice President of Integration and IT Operations. The position will lead the organization's integration of acquisitive businesses and overall IT operations. Responsibilities will include building and leading an integration team capable of streamlining how we integrate new acquisitions as well as owning the overall end-to-end IT platform stack (quote to cash). This individual will have a strong understanding of how to build a next-generation Managed Services ITSM platform with a focus on automating mundane tasks and building a data strategy that supports all functions of the business. Additional responsibilities will be building an internal IT support and compliance strategy.

Essential Duties and Responsibilities:

• Own overall process flow of business to ensure alignment of business operations with our tech stack, defining the most efficient model to support our clients from quoting of services, and delivery of services, to invoicing
• Serve as a business advisor to COO, Sales management, & Service Delivery management
• Own end-to-end tech stack for business
• Streamline and optimize operational processes to improve efficiency and effectiveness.
• Manage procurement team in support of sales and vCIO
• Other special projects as directed by the COO
• Manage corporate compliance and security framework
• Lead the integration process of new acquisitions, inclusive of building an integration framework that drives all aspects of synergies (business ops, financial operations, services operations)
• Evaluate and eventually lead the implementation of a BI system to be utilized throughout the organizations
• Support the COO in M&A activities from a commercial and operational perspective
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of IT Solutions to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.
• Collaborate with stakeholders to define requirements, timelines, and budgets for digital transformation projects.
• Manage the corporate IT budgeting
• Work closely with management to identify cost savings initiatives and to implement and track those initiatives

Supervisory Responsibilities:

Manages a team of Directors & individual contributors in carrying out operational execution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, and Abilities:

• Forward-thinking and proactive with strong leadership skills, including, Team building and people development skills, are essential.
• Works well with team members and cross-departmentally; excellent interpersonal skills.
• Strong monitoring and project management skills to plan, organize, staff, and direct the production of a system; while continuously assessing performance and taking corrective action.
• Ability to sense and forecast problem areas.
• Solid knowledge of customer management practices, and strong customer service skills.
• Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills.
• Effective people management and instructing skills to include; motivating, developing, coaching, directing, and identifying the best people for the job.
• Ability to remain calm and effective in high-stress situations.
• Knowledge of administration and management principles, specifically in; strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
• Ability to be conversant about the company, its solutions, and product strengths, weaknesses, opportunities, and threats.
• Knowledge of human resource principles and procedures, specifically in; personnel recruitment, selection, training, and personnel information systems.
• Excellent oral and written communication skills to include strong presentation and negotiation skills.
• Ability to be socially perceptive and be attentive to other's reactions and why they respond as they do.
• Ability to see details at a close range.
• Ability to generate a fluency of ideas about a given topic.
• Analytical approach to resolving complex issues or opportunities.
• Effective and efficient quality control analysis and troubleshooting skills.
• Ability to solve problems using inductive and deductive reasoning.
• Extensive knowledge of engineering, technology, and design.
• Thorough competitive knowledge, including solutions, technology, and product offerings.
• Effective interpersonal and active listening skills.
• Ability to balance priorities of multiple requirements from multiple people.
• Strong working knowledge of Microsoft Office is required.

Requirements:

• Experience implementing and leading integration of Enterprise IT Systems/Platforms
• 10 years of experience in IT Operations, Service Delivery
• Expert in defining and documenting business process
• Strong working knowledge of Microsoft Office required.
• Bachelor's Degree or equivalent experience in a related field.
• Experience leading acquisition teams across multiple business operations
• Building a management team capable of supporting high acquisitive business model
• Ability to build business plans and provide updates to executive leadership
• Working with and supporting senior executives and Information Technology Infrastructure Library (ITIL) based processes.

Certificates, Licenses, Registrations

• ITIL Foundation or Master certified.