Vice President, Healthcare Marketing

About Press Ganey:

Press Ganey , the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Position Description/Overview

The Vice President, Payer Consulting contributes to the growth of the consulting organization acting as an Inspirational leader who can articulate a vision or mission that resonates emotionally across the organization. Is an interpersonal skill master, builds authentic trusting relationships and triggers the best instincts in others. This individual deliberately forms and leverages collaborative relationships to produce greater value internally and externally that contributes to advancements in PG product. They will draw upon industry knowledge coupled with PG product and service understanding to solve complex problems, and to drive the growth of the business through existing and new relationships.

The Vice President works within and across strategic consulting to support consulting engagements by gathering and analyzing client and Press Ganey information, developing recommendations, creating presentations/reports, presenting findings and recommendations to client, and facilitating their integration into client strategy and workplans.

Duties and Responsibilities:

• Oversees complex projects ensuring on time and on budget performance that achieves the client's (internal and external) Success Profile. Deploys staffing resources to align with work considering workload and project projections.
• Leads and manages efforts across multiple engagements (internally and externally) to advance client objectives to achieve both short and long-term goals.
• Engagement Management and Delivery
  
  
  • Leads and manages efforts across multiple engagements (internally and externally) to advance client objectives to achieve both short and long-term goals.
  • Oversees complex projects ensuring on time and on budget performance that achieves the client's (internal and external) Success Profile. Deploys staffing resources to align with work considering workload and project projections.

• Directing and Leading Teams
• Seeks interdisciplinary cross utilization to maximize resource pool and advocates for specialty skill sets based on projected demands.
• Play a key role in the retention, professional development and performance management of staff including mentoring, coaching and recruiting
• Orchestrate multiple complex engagement work streams through others by directing and leading, not necessarily doing.
• Successfully lead and manage a diverse team of professionals on large complex engagements by fostering a collaborative team culture.
• Works with internal thought leaders and subject matter experts on new product development and assuring that teams stay ahead of industry trends and best practices.
• Client Relationship Management
  
  
  • Works with clients (internally and externally) to define what success looks like and ensures delivery to those standards; serves as a leader in driving quality and innovation of methodologies
  • Builds long lasting authentic relationships with C-level and Board contacts at clients beyond the core focus of the engagement to be a trusted advisor and resource and expands that awareness beyond specific facilities to the regional, system level.
    
    
• Demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations.
• Builds long lasting authentic relationships with C-level and Board contacts at clients beyond the core focus of the engagement to be a trusted advisor and resource and expands that awareness beyond specific facilities to the regional, system level.
• Fosters an environment of innovation and change creating a culture in which the Strategic Consulting team is prepared for and embraces change; Identifies the need for, promotes and builds commitment for change at an enterprise level; Champions and leads the change while influencing others to embrace and adopt change efforts.
• Works with clients (internally and externally) to define what success looks like and ensures delivery to those standards; serves as a leader in driving quality and innovation of methodologies

• Utilizes structures, approaches and executive presence to ensure intended audiences receive intended messages that informs and influences others.
• Communicate effectively (written and verbal) to Board and C-suite audiences; must be able to persuade and influence the actions of others; Interactions will range from routine to complex and include formal and informal presentations, one-on-one and group discussions.
• Communication
  
  
  • Utilizes structures, approaches and executive presence to ensure intended audiences receive intended messages that informs and influences others.
  • Communicate effectively (written and verbal) to Board and C-suite audiences; must be able to persuade and influence the actions of others; Interactions will range from routine to complex and include formal and informal presentations, one-on-one and group discussions.

• Build a strong network of client and industry relationships which strengthen the Press Ganey brand in the market and provide avenues that generate new business.
• Participate as a leader in practice management and innovation which includes creating and enhancing current tools, methodologies, recruiting practices, and personnel development processes.
• Sales and Practice Development
  
  
  • Internal and external trusted advisor serving in Press Ganey Executive Sponsor roles to best position PG for retention and new sales driving more than $1.5M per year in sales
  • Build a strong network of client and industry relationships which strengthen the Press Ganey brand in the market and provide avenues that generate new business.
  • Participate as a leader in practice management and innovation which includes creating and enhancing current tools, methodologies, recruiting practices, and personnel development processes.
• Internal and external trusted advisor serving in Press Ganey Executive Sponsor roles to best position PG for retention and new sales driving more than $1.5M per year in sales

Qualifications/Education:

Must have prior experience in a Senior Manager or above position in a consulting organization leading complex, transformational engagements and prior experience in a leadership role (Vice President or higher) at a healthcare provider or payor organization.

• Experience working with and implementing operating systems in healthcare organizations;
• Bachelor's degree from accredited college required.
• Specific experience/background in the following:
  • Minimum of 5 years experience in a Senior Manager or higher role in a consulting organization; and
  • VP level in a healthcare provider or payor organization; and
  • Experience working with and implementing operating systems in healthcare organizations;
  • Background in training curriculum development and delivery; and
  • Experience using change management models to drive sustainable change within healthcare organizations
  • Demonstrated success in performance improvement efforts, from training through implementation
  • Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.)
  • Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation
  • Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities
  • Bachelor's degree from accredited college required.
  • Masters degree preferred.
• Background in training curriculum development and delivery; and
• Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation
• Masters degree preferred.
• Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.)
• 15+ years of previous work experience in the healthcare industry
• VP level in a healthcare provider or payor organization; and
• Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities
• Demonstrated success in performance improvement efforts, from training through implementation
• Experience using change management models to drive sustainable change within healthcare organizations
• Minimum of 5 years experience in a Senior Manager or higher role in a consulting organization; and

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $200,000 to $225,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

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