Venture Resorts- Remote Guest Arrival Coordinator

Reservations:

• Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc)
• Using company sales model as outlined in training manual and posted on monitor (ex: asking questions; using guest last name; etc)
• Using company etiquette as outlined in training manual (ex: using required verbiage)
• Increased product knowledge

Guest Care:.

• Executes daily procedures. Checklist, Cleanliness of office, etc.
• Properly handles challenging guests as directed.
• Exceeds expectations with every opportunity
• Responds to maintenance calls

Other Duties:

• Immediate communication to management of any serious or important issues involving any cabin, guest, or cabin owner
• Participate in social events
• Participation in Daily Directive and all other reporting to management
• Support of company, management team, and owners
• Teamwork and proper respect with front desk staff, management, and service personnel
• Following all company policies and procedures as outlined in training manual and Company Handbook
• Proper handling of cabin owners and any related issues
• Cleanliness of workstation, front desk areas, rear areas, bathrooms, kitchen, conference room, and all other guest areas
• Maintaining a positive attitude at all times and fostering an attitude of excellence

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)