Vendor Services Associate - Digital Markets

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology choices and find the tools they need to grow, optimize, and become more effective at what they do. The business comprises three top brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

What we’re looking for:

We are looking for Vendor Services Associate that consults with clients to optimize their online reputation and increase their review count on Gartner Digital Markets. As a member of the Vendor Services team, you’ll become a subject matter expert in our services and will help clients leverage them to achieve their goals.

The role is suited for performance oriented and growth minded professionals looking to hone their customer relations, sales and consulting skills. It is a great opportunity to work with an international and dynamic team in a fast growing department focused on exceeding internal and external expectations.

Why you’ll want to come to work:

• Mentor and coach new team members
• Maintain customer relationship (CRM) database with accurate up to date contact information and notes
• Conduct a high volume of client outreach through email and phone calls daily
• Work directly with team leadership to inform & direct strategy development and process improvements
• Manage an assigned territory of client vendors and help them optimize their presence on Gartner Digital Markets via review recruitment and profile completion
• Lead advisory calls with clients to define a strategy to improve their online reputation
• Establish and grow our relationships with client software vendors
• Handle objections and use sales techniques to align our solutions to a vendor's business needs
• Build awareness of, and engagement with, Gartner’s Digital Markets suite of vendor services

What you’ll bring to the team:

• Bachelor’s Degree and 1-3 years of full-time sales or client success experience
• A challenger mindset where you see adversity as an opportunity to help the external stakeholder
• Strong teamwork and collaboration. You are eager to help others grow in success alongside you
• Excellent organizational and time management skills, with the ability to multitask.
• The ability to thrive in an agile environment that provides numerous opportunities to learn new offerings
• Exceptional communication skills, executive presence, and a passion for customer service

Check out our video to learn about who we are, and what we do:

youtube.com/watch?v=oSO_h5VZ9a0

What you’ll find:

• New offices close to Glòries and the beach in the fantastic, “innovation and tech” 22@ district of sunny Barcelona
• Fresh fruit, snacks, selection of teas, fair trade organic coffee and a fridge full of beer for our Beer O’Clock on Friday afternoons
• Frequent social activities such as movie night, laser tag, bowling, escape room, summer beach party, hiking & bbq, and more!
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you
• Limitless growth and learning opportunities
• A chance to make an impact - your work will contribute directly to our strategy
• Hybrid, virtual-first, environment with flexibility, remote work, Friday afternoons free, and more

What you’ll receive:

• Employee Stock Purchase Plan
• Public Transport Subsidy
• Private Medical and Dental Care
• Tuition Reimbursement
• Gartner Gives Charity Match
• 23 days annual holiday, and additional days off for your birthday, 24th & 31st of December
• Childcare Vouchers (Ticket Guarderia)
• Relocation Assistance - a specialist to help you with all the appointments and paperwork
• Life and Disability Insurance
• IncentiFit - annual reimbursement for health-and-wellness-related activities
• Employee Assistance Program
• Ticket Restaurant Card
• Pension Scheme
• Competitive compensation

What are we:

• Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen
• Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually
• Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development

Web:gartner.com/en/digital-markets

Careers:jobs.gartner.com/teams/digital-markets

#DigitalMarkets

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:75154

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