Vendor Management Jobs

Job Summary

Proactively ensures VRMS has a high quality and high performing pool of vendors by performing portfolio analysis and risk assessments, compliance reviews, vendor pool management and vendor performance evaluations. All these functions are to be completed while maintaining focus on continuous improvement of process efficiency and effectiveness.

Essential Functions/Performance Dimensions and Tasks

• Portfolio Analysis
  • Perform analysis of inventory trends verses capacity and performance of vendor partners to determine service gaps and risks
• Onboard new vendors
• Coordinate vendor selection interview process
• Perform cost analysis and risk assessments
• Other functions, duties, and tasks as assigned
  • Management retains the discretion to add to or change the duties of the position at any time.
• Ensure proactive compliance with licensure requirements and move inventory as appropriate
• Create and conduct Webinar’s monthly along with Operations for Property Preservation and Broker vendors to provide reminders of process in specific areas but also provide any upcoming events or process changes.
• Obtain due diligence documents
• Collaborate with business units to make vendor selections
• Coordinate vendor training
• Determine training needs
• Perform analysis of inventory trends verses capacity and performance of vendor partners to determine service gaps and risks
• Analyze performance data and collaborate with business units to determine vendor performance
• Monitor, evaluate, and coach vendors regarding their performance during performance improvement periods
• Off-board vendors and analyze placement of inventory as approved by Vendor Corp management and the Quality Assurance department
• Coordinate training with Vendor Resource Management University as necessary
• Identify and communicate process gaps (e.g., IT enhancements and tracking) to appropriate parties
• Vendor Pool Management
  • Conduct new vendor sourcing to ensure that all assets have assigned vendors by obtaining Requests for Information (RFIs) as requested by the business units or as identified through portfolio analysis, operations dashboard, and exception reporting
  • Create Statements of Work
  • Coordinate vendor selection interview process
  • Collaborate with business units to make vendor selections
  • Conduct contract review
  • Onboard new vendors
  • Coordinate vendor training
  • Off-board vendors and analyze placement of inventory as approved by Vendor Corp management and the Quality Assurance department
• Vendor Performance Evaluation
  • Analyze performance data and collaborate with business units to determine vendor performance
  • Determine training needs
  • Coach vendors regarding their performance as needed
  • Create performance improvement plans when performance trends warrant this step
  • Monitor, evaluate, and coach vendors regarding their performance during performance improvement periods
  • Coordinate training with Vendor Resource Management University as necessary
  • Conduct monthly performance calls to touch base and provide feedback to National Property Preservation, Closing, Deed Preparation, and third-party inspection vendors
  • Create and conduct Webinar’s monthly along with Operations for Property Preservation and Broker vendors to provide reminders of process in specific areas but also provide any upcoming events or process changes.
• Compliance
  • Obtain due diligence documents
  • Ensure proactive compliance with licensure requirements and move inventory as appropriate
• Conduct new vendor sourcing to ensure that all assets have assigned vendors by obtaining Requests for Information (RFIs) as requested by the business units or as identified through portfolio analysis, operations dashboard, and exception reporting
• Coach vendors regarding their performance as needed
• Create performance improvement plans when performance trends warrant this step
• Create Statements of Work
• Conduct contract review
• Determine ROIs
• Conduct monthly performance calls to touch base and provide feedback to National Property Preservation, Closing, Deed Preparation, and third-party inspection vendors
• Management retains the discretion to add to or change the duties of the position at any time.
• Process Improvement
  • Identify and communicate process gaps (e.g., IT enhancements and tracking) to appropriate parties
  • Perform cost analysis and risk assessments
  • Determine ROIs

Job Specifications

KSAO’s:

Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)

Essential Skills:

Seeks to understand by actively listening to others (includes clients, tenants, supervisors, and peers); asks appropriate questions and does not interrupt at inappropriate times; effectively conveys information verbally and in writing; reads and comprehends work related documents; exhibits critical thinking skills as demonstrated through the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems; exercises strong judgment and decision making skills as demonstrated in considering the relative costs and benefits of potential actions to choose the most appropriate one; persuades others to change their minds or behavior; aware of other’s reactions and understands why they react as they do; adjusts actions in relation to other’s actions; monitors and assesses own performance; effective conflict resolution and negotiation skills; Self-starter who can manage and prioritizes his/her own time and the time of others

Essential Abilities:

Comprehension of verbal communication; clearly express ideas and information verbally and in writing so others will understand; deductive reasoning - ability to apply general rules to specific problems to produce answers that make sense; inductive reasoning - ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); Analytical - ability to visualize, articulate, and solve both complex and uncomplicated problems and concepts and make decisions that are sensible and based on available information; ability to handle more than one task at a time; establish and maintain constructive and cooperative working relationships; recognize when something is wrong or is likely to go wrong; ability to function under potential highly stressful circumstances; ability to interact cordially with coworkers to accomplish common tasks; keep up-to-date technically and apply new knowledge

Job Context:

The majority of work will be performed indoors in an environmentally controlled setting. Some property inspections and conferences will require travel and performing work outside of a controlled office setting. The work environment also includes: business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; daily decisions which have high impact on co-workers and company results; a high level of autonomy within highly structured process flows; and, may frequently include working beyond 40 hours per week.

Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call (972) 232-6365 or email: [email protected].

EEO/AA/M/W/Veterans/Individuals with Disabilities

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Notice to Prospective Employees of Vendor Resource Management, Inc. who are California Residents

Vendor Resources Management, Inc. dba VRM Mortgage Services respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at https://www.vrmco.com/privacy-policy/.

If you have any questions please contact the CCPA Team at [email protected] or (888) 419-2272.