Valet Manager (Santan Mountain)

Closing Date: May 15, 2023 at 5:00 PM

Salary: Depending on Experience (DOE)

This position is responsible for effectively managing the day-today activities of the enterprises' hotel/casino, bell and shuttle services.

Essential Duties and Responsibilities:

• Performs other projects and duties as assigned.
• Promotes and oversees that all 4-Diamond standards are being met in the valet areas including bell service.
• Promotes and provides excellent guest service experiences to both internal and external guests.
• Manages and maintains assigned enterprise vehicles and motorized equipment by ensuring that routine and scheduled maintenance occurs.
• Creates and manages the department's annual budget, ensuring adherence to budget guidelines.
• Assists in the operation of any emergency (fire and bomb) plan.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Maintains accurate payroll, tip and attendance records for all Casino and Valet staff.
• Manages shuttle service for guests.
• Manages the valet and bell service functions to ensure that outstanding customer service is provided through proper staffing.
• Oversees procedures for transfers/delivery of luggage trunks, and packages to and from rooms, loading areas and vehicles by and or using baggage carts.

• Five Year Motor Vehicle Report required at the time of interview.

Supervisory Responsibilities

Directly supervises multiple transportation employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Skills/ Requirements

• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must possess a valid AZ driver's license with a clean driving record for the past five (5) years.
• Must be able to work in a smoking environment.
• Must pass a full background check to be certified/licensed prior to employment.
• HS Diploma or equivalent required.
• Four (4) years of management in a valet operation required.
• Ability to perform the GILA WAY which is as follows: Greet our guests, Interact positively with our guests, Listen actively to our guest, Appreciate our guest.