Utility Activations Specialist Jobs

Starting wage: $15.00/hour+ performance-basedtiers! The current team average is $17.50/hour!!

Hours: Fulltime, Monday - Friday 8:00 am - 5:00 pm

Location: REMOTE

UTILITY ACTIVATIONS SPECIALIST

Overview

Are you looking for a company that puts YOUR growth first? Conservice is the place! As an Activation Specialist at Conservice, you will contact utility providers to get utilities turned on at our client's homes to ensure a smooth transition for our clients as repairs are made or in between tenants.

Responsibilities

As an Activations Specialist, you will:

• Provide updates though notes and messages to clients through Conservice software, professional written correspondence is expected
• Learn and follow complex, unique, and different methodologies to meet client needs by navigating different documents, programs and websites almost simultaneously.
• Expected to complete multiple utility requests while waiting on hold, through other modes of activation processes (ie. paper forms, email or online)
• Authorized to pay account balances, request payments
• Resolve urgent issues in a timely manner
• Able to maintain a strong work flow while under shifting priorities and tight or short deadlines, which increase stress
• High phone usage-spending more than 90% of your day on outbound calls with utility providers scheduling start/stop dates for utility accounts, confirming account information, researching and addressing incomplete utility requests and property issues (i.e. liens, balances, inspection, and repairs.)
• Maintain relationships with brokers through direct professional contact and communication
• Coordinate utility requests with utility providers through phone, email, fax, and online

Preferred Skills

• Attention to detail with the purpose of achieving high accuracy
• Professional communication skills, written and verbal
• Good organizational and time management skills to maximize completed work and prioritization
• Ability to work independently and with a team
• A desire to learn and grow
• Adaptability and problem-solving skills
• Comfortable being on the phone working with utility providers
• Excellent computer navigation skills
• Willingness to learn Conservice software

Qualifications

• High School Diploma or GED