User Researcher, World Of Warcraft

Team Name

World of Warcraft

Job Title

User Researcher, World of Warcraft

Requisition ID

R021241

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, it is something we take seriously and pride ourselves on delivering to our players, which is a responsibility shared across the company. Blizzard’s Game User Research team is a close-knit group; we care about sharing knowledge, learning about players’ experiences, useful findings, and succeeding together. We genuinely love what we do for a living and expect the same from everyone who joins us! If your career is ready for its next great challenge, get in touch and let’s get to work!

Join the ranks of a legendary force of adventurers, demons, orcs, and scientists to help provide the context and humanity of "why" and "how" our players engage with our games.

We are looking for a passionate and experienced User Researcher to oversee and perform research on World of Warcraft. You will give a voice to players from around the world by leading the effort of turning hard data into compelling stories, help craft the flow of our games/products, and be in the thick of a team effort to build extraordinary player experiences.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The home studio for this role is Irvine, CA.

Responsibilities

• Communicate with project collaborators in a tactful and persuasive manner generating consensus and prioritizing research projects
• Evangelize User Research philosophy and share knowledge of methods and best practices with project partners
• Coordinate test strategy and design, for public and internal playtests
• Ensure project consistency with departmental process on how to generate and formulate workable feedback
• Complete user studies and activities
• Liaise with Design, Production, Marketing, Analytics, and other teams to align research efforts
• Collaborate with junior researchers to ensure they complete highly impactful research initiatives
• Carry out research using several methods including, but not limited to, usability testing, UX, balance testing, focus groups, interviews, surveys, heuristic evaluations, card sorts, exploratory research, and field studies
• Provide summarized research directly to the development teams for discussion and future implementation
• Maintain detailed records of study details
• Leverage and suggest new data sources to contextualize analysis and recommendations
• Maintain the research project roadmap aligned with franchise research needs
• Provide design suggestions based on observation, research, and expertise
• Identify process and communication improvements for the field
• Oversee the design and execution of study activities, ensuring quality standards are maintained and built upon overtime

Requirements

• Prior experience owning all research on part, or all, of a shipped game or product
• Real passion for user research and video games
• High knowledge base of gameplay mechanics, theory crafting, monetization, live operations & research, and regional considerations
• Graduate degree (MSc or PhD) in psychology, human-computer interaction, human factors, marketing, communications, market research, or related field
• Skilled in project management practices and tools such as JIRA
• Proven track record to translate research findings into actionable product improvements
• Adaptable self-starter that enjoys tackling a large variety of problems
• Minimum 3 years’ experience in usability or user research testing video games
• Excellent interpersonal communication (both written and verbal)
• Excellent organizational and analytical skills
• Understanding of data analytics tools such as Tableau Software, Excel, or similar

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected] General employment questions cannot be accepted or processed here. Thank you for your interest.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

Subject To Eligibility Requirements, The Company Offers Comprehensive Benefits Including

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered.

• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $34.28 - $63.42 Hourly. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.