User Researcher Jobs

What We're All About

Fueled is an award-winning technology consultancy that transforms businesses by generating ideas, building products, and accelerating growth. There are really only two things that make Fueled special: our process and our team. We’ve got the process part sorted. But we’re growing fast and we have high standards, so we’re always opportunistic when we find someone who makes the cut. We are a lean, tenacious machine powered by the sharpest, most passionate people we could find. Learn more about us: fueled.com

We're Looking For...

A User Research Lead with deep expertise in creating user-centered mobile and web products. You’ll work with a variety of project teams to solve tough problems and craft elegant user experience solutions. This is a truly cross-functional role, and entails close collaboration with our Product Managers, Designers, and Engineers.

Roles and Responsibilities:

• Champion principles of usability and user-centered design throughout the company
• Lead both qualitative and quantitative user research to inform product concepts and roadmaps
• Conduct user interviews, focus groups, and surveys for contextual information gathering and concept validation
• Conduct moderated and unmoderated usability testing
• Partner with the Design Team to build wireframes and interactive prototypes
• Own research artifacts and activities, including comparative audits, market research, and card sorting exercises
• Synthesize research outcomes into data-driven product recommendations

The Ideal Candidate:

• Has 5+ years experience in a mobile User Experience Design or User Research role and a portfolio that showcases relevant work
• A strong command of modern design and research tools such as Figma, Figjam, Maze, Lookback, and UserInterviews.com
• Is an expert at crafting and conducting user interviews and usability studies
• Has solid product sense, a keen understanding of design principles, and an eye for great user experiences
• Can craft and clearly communicate recommendations and rationale in executive-level client presentations
• Is innovative, creative, and an outside-the-box thinker
• Can handle uncertainty and ambiguity like a pro, and make smart decisions with limited information

Interview Process

1. Kudos for submitting your application, you’ll be hearing from us within the next 48 hours!
2. Well done, you scored an interview! We’ll set up a Google Meet for an initial screening with a member of our Talent team to formally introduce you to Fueled! You’ll have the opportunity to ask any questions you might have. This screening will last approximately 30 minutes.
3. If all goes well, you'll complete a UXR case study with Jessica Wagner, Head of Product, to better assess your skills and experience. The interview will be approximately 30 minutes to an hour.
4. Next, you'll chat with a couple of our Product Managers to go over product process and collaboration. This will last approximately 30 minutes.
5. Finally, you'll meet with two additional Fueled team members that will actively partner with this new hire and help onboard them. This will be more of a courtesy call to ask questions about team dynamics, current practices, etc. and will last approximately 30 minutes.
6. Congrats! You made it, and we will be sending you an offer.

Perks and Benefits

• Unlimited vacation policy
• 12 paid holidays (days chosen by you)
• Annual performance bonuses
• Retirement plan available in US, UK, Canada, and India
• Access to LinkedIn Learning with 16K+ Expert-Led, Online Video Tutorials
• Employee and client referral bonuses
• Annual Learning & Development budgets
• Company-supplied Apple machine
• Medical, dental, and vision insurance plan options in US, UK, Canada and India
• Guaranteed time off for the week between Christmas and New Year’s Day
• 12 paid sick or personal days per year
• Annual anniversary gifts

Fueled is an equal opportunity employer. You are welcome at Fueled for who you are, no matter where you come from, what you look like, who you love, how you worship, or what your favorite mobile operating system is. We build products for everyone, and our team should reflect that. Bring us your unique experience, perspective, and background!

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