(Usa) Market Director, Walmart Health

Position Summary...

What you'll do...

This Market Director, Walmart Health will be located in the Phoenix Arizona Market.

Must have experience in a healthcare setting that includes multiple levels of care and multiple medical units with continuous quality improvement standards to relate to all levels of management staff.

Directs policy and standard operation procedure development and coordination by

• Overseeing the development of policies, standard operating procedures, and best practices that meet regulations and industry standards
• Directing internal communication strategies to ensure understanding of policies, standard operating procedures, and best practices
• Understanding and identifying issues
• Updating policies, standard operating procedures, and best practices to meet changing regulatory requirements and industry standards
• Collaborating with quality assurance to ensure compliance with federal, state, and local laws and regulations and ensuring policy, standard operating procedures, and best practices are aligned with other areas in Health and Wellness and organizational strategy.

Oversees vendor relationships for Walmart Care Clinics operations by

• Evaluating and selecting vendors to support operations' needs
• Analyzing costs, budgets, and other data and metrics to ensure vendors selected meet financials goals and objectives and developing communication strategies for new programs and vendors to ensure proper implementation and execution.
• Managing project work and ensuring vendors are in compliance with contract terms
• Initiating the request for proposal process and following up with management on vendor selection and contract approvals
• Negotiating agreements and contracts with vendors

Oversees execution of business plans and projects by

• Allocating resources
• Developing and communicating business readiness strategies and plans
• Developing contingency plans and adjusting approach to ensure business and human objectives are met.
• Assessing climate for change
• Identifying customer and operational needs
• Removing performance barriers and obstacles

Drives financial performance by

• Developing, reviewing, and monitoring plans to correct deficiencies in financial performance and providing guidance and assistance to managers in analyzing economic trends and community needs to ensure the market budget meets future expectations.
• Ensuring the market's budgeted sales and profit are achieved and budgeted wages and other expenses are effectively managed
• Directing managers in controlling expenses and wages
• Ensuring expenses are indexed to sales

Ensures compliance with applicable state, federal, and local laws and company polices to ensure the safety and well-being of patients by

• Analyzing and interpreting reports and quality controls
• Providing training and guidance on the execution of company procedures and policies and directing managers and associates regarding continued Health Insurance Portability and Accountability Act (HIPAA) compliance.
• Overseeing safety, operational, and quality assurance reviews
• Developing and implementing action plans to improve performance

Develops, maintains, and champions community outreach programs in partnership with the community outreach team to promote the company's image

• Encouraging associates to utilize clinics
• Participating in and supporting community activities and incorporating community outreach actions into business plans.
• Gain business opportunities, and achieve strategic initiatives

Oversees patient experience by

• Creating a trusted relationship with patients
• Aligning company goals with patient needs and expectations
• Ensuring patient complaints and issues are successfully resolved
• Working with clinic collaborating physicians to support clinic providers
• Collaborating with the clinic quality team and medical leadership to ensure clinical standards and quality of medical care and assisting with patient service as needed.
• Providing clinical and medical insight to foster a trusted health care environment with professional, knowledgeable, and capable health care providers and associates
• Developing and delivering a consistent standard of service and care
• Recruiting, attracting, and hiring qualified health care professionals

Provides overall direction by

• Measuring outcomes to ensure desired results
• Identifying and capitalizing on improvement opportunities; promoting a customer environment and demonstrating adaptability and sponsoring continuous learning.
• Evaluating operational processes
• Developing, communicating, building support for, and implementing business strategies, plans, and practices
• Determining and supporting resource requirements
• Analyzing costs and forecasts and incorporating them into business plans
• Analyzing business objectives and customer needs

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Leadership

• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly. Measures outcomes. Uses feedback to redirect as required. Evaluates alternatives. Appropriately organizes complex issues to desirable resolution. Leads resources to achieve goals of the strategic plan.
• Teamwork: Encourages cooperation and collaboration. Builds effective teams. Works in partnership with others. Is flexible. Responsive to the needs of others.
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources. Appropriate understanding of confidentiality and company values. Adheres to and supports company policies, procedures and safety guidelines.
• Problem-Solving: Identifies problems, involves others in seeking solutions. Conducts appropriate analysis. Identifies best solutions. Effectively and efficiently implements solutions. Responds promptly and effectively to new challenges.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and others. Delivers timely and accurate results. Resilient when responding to matters that are challenging. Takes initiative to make improvements.
• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team.
• Leadership: Motivates others. Accepts responsibility. Maintains high morale. Develops trust and credibility. Expects honest and ethical behavior of self and staff.
• Development: Maintains up-to-date skills through involvement with professional organizations or continuing education
• Decision-Making: Makes clear, consistent decisions. Acts with integrity in all decisions. Makes timely, appropriate decisions.
• Communication: Connects with peers, subordinate employees and all customers. Actively listens. Clearly and effectively shares information. Demonstrates effective oral and written communication skills. Negotiates effectively.

Live our Values

Culture Champion

Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent

Embrace Change

Curiosity & Courage

Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.

Deliver for the Customer

Customer Focus

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.

Strategic Thinking

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Focus on our Associates

Diversity, Equity & Inclusion

Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business or a related field and 5 years' experience in health care, or a related area OR 7 years' experience in the health care field, or a related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

6150 S 35TH AVE, PHOENIX, AZ 85041-5004, United States of America