Us Localization/Translation Team Lead

Description :

Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

We are currently looking for a Team Lead to join our Language Service team in the US.

As a Localization/Translation Team Lead, you are responsible for the entire life-cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization; Providing day-to-day training, mentoring, coaching, and capacity management for a team of PM's.

• Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
• Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's.
• Customer and internal communication and status reporting.
• Responsible for customer order setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
• Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer.
• Owns collaboration with RM, linguists, technical leads on resourcing and query management.
• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed.
• Responsible for Service execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting.
• Responsible also for providing day-to-day training, proactive mentoring and coaching, and capacity management for a team of PM's.
• Responsible for customer feedback, entry of CAPA's and completion of investigations.
• Participate in the pre-sales activities and prepare supporting documentation

Exigences:

• 5-7 years of practical experience in project management, especially in coordinating language service projects
• Customer oriented
• Strong project management background
• Bachelor’s degree in Translation or other equivalent degree
• MS Office
• Analytical skills
• CAT Tools experience

Avantages :

Acolad offers a comprehensive benefit package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:

• 401(k) plan with 50% match on 12% Employee Contribution - providing an employer contribution of up to 6%.
• Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.
• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options (range of $6,000 to $14,000 depending on elections and coverage levels).

In addition to the benefit package, Acolad also offers the following time off:

• Nine paid holidays per year.
• Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.