Team Lead, Total Dollar

Description

Team Lead, Total Dollar

Parsippany, NJ

Competitive Salary & Excellent Benefits Package

*This position can be based in Parsippany, NJ OR Nashville, TN*

The Customer Team Lead will have the accountability to create and drive an omnichannel category strategy for Reckitt brands within one of Reckitt’s most critical channels. They will play a key role in inspiring their team’s outperformance and developing solutions that mean progress and accelerated growth for the Dollar Channel and Reckitt.

Key Responsibilities

• The Customer Team Lead understands data across multiple sources and uses the data to craft & coach others in creating compelling stories, identifying issues/opportunities/actions. Skilled internally & externally across multiple stakeholders.
• The Customer Team Lead will set the bar for superior customer strategy resulting in flawless execution of the 4Ps, trade negotiations, omni promotional strategy, and the delivery of joint KPIs, including sales and profit.
• Constantly adds value by developing and improving organizational processes to improve performance.
• The Customer Team Lead supports & coaches others on all aspects of selling -- pre-sale and post-sale operations – working cross-functionally in the pursuit of business goals & objectives.
• The Customer Team Lead establishes an environment supporting the achievement of common objectives in a wider business relationship and can resolve issues collaboratively, while still achieving business objectives.
• This role is responsible for the learning & development and performance against objectives for direct reports.
• This role requires a high degree of customer focus, standards of communication and numerical analysis, as well as multi-tasking and leadership.
• They are responsible for hiring, coaching, guiding, and motivating direct and dotted-line reports to achieve customer and company goals.
• They are responsible for conducting business reviews and building short, medium & long-term plans.
• Articulates and shapes financial impact of decisions.
• They build strategic account plans to deliver on Customer strategy and win across the omni landscape.
• Can network effectively with other functions and develops in others the ability to manage relationships
• The Customer Team Lead develops and maintains excellent relationships, acting as a point of contact across the customer ecosystem including but not limited to buyers, operations, marketing, and media agencies.

Qualifications

• Independent Problem Solver: can think creatively and takes initiative to address new issues, seek new opportunities and identify business building ideas.
• Channel/Customer Experience: Confident working in a customer-facing role, in a fast-paced environment with frequent pressure to prioritize and meet deadlines. Prior Channel/Customer experience a benefit.
• Skilled Negotiator: experience in delivering and coaching others in achieving win/win outcomes; formal training a plus but not necessary
• Excellent Communicator: possesses written and verbal communication skills that are effective and influential across the organization.
• Financially Strong: full P&L responsibility with emphasis on Trade Investment, Gross Margin, Forecasting
• People Leadership: experience in managing multiple direct reports.
• Strategic: coaches others and uses industry knowledge of markets, brands, channels, and category strategies across a broad landscape to anticipate and act on trends.
• Organized: Has the ability to personally organize and plan effectively, as well as for the team being managed
• Analytical: ability to understand the business trends and provide projections based on insights.

Comparable Job Titles: Sales Director, Senior Regional Sales Manager, Senior National Account Manager

Equality

At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.