University Registrar (Position Requires Relocation To Kuwait)

University Registrar

American International University - Kuwait City

Classification: Senior Leadership

Reports to: Associate Vice President for Enrollment Management

Job Purpose:

Serves as a senior member of the Division of Enrollment Management; incumbent serves in the department of official student academic record keeping of the institution and manages the programs and systems, policies, and procedures related to the institutional catalog, registration, student records, degree audit, and retention. Supervises all activities related to records retention and disposal, enrollment verifications, student information system management, graduation processes, and transfer evaluations.

Duties:

1. Serve as a member of the Vice President for Enrollment Management’s senior staff, participating in discussions, decision-making, and policy-making.
2. Provide leadership and administrative support by coordinating, implementing, and evaluating the registration services functions including registration processes, security access to the student information system, student records, transfer and evaluation processes, course scheduling, institutional calendar development, and records maintenance
3. Prepare accurate enrollment and statistical reports as required
4. In conjunction with Academic Affairs and Marketing & Communications, manage the production of the University catalog
5. Coordinate class schedules with room assignments for optimum use of buildings and equipment
6. Supervise the coordination, evaluation, and certification of all graduation applications, while overseeing the complete graduation process to include assisting the Vice President of Academic Affairs’ office with all elements of the Graduation rehearsal, ceremony, and diplomas
7. Responsible for collecting, recording, maintaining, and reporting of student records within standard privacy guidelines, e.g., grades, registration data, transcripts, mid-term verification, student engagement eligibility, and other associated audits
8. Oversee and manage the Degree Audit system, ensuring all audits and educational plans follow institutional policy and curricular guidelines. In conjunction with Academic Advising, mange changes to audits as approved by the University Curriculum Committee.
9. Analyzes statistical data on registration for administrative use in formulating policies; problem-solve through research, analysis and recommend a resolution of student disputes as they relate to records and registration
10. Collaborate with Academic Affairs, Student Life, and IT to facilitate services to students
11. Identify and implement back-up mechanisms for records and registration services, including registering students, issuing transcripts, answering phones, scanning, reporting grades, and working special events
12. Issue all official and unofficial transcripts, prepare all diplomas in consultation with the VPAA
13. Serve as a resource and support for departments as it relates to student records and retention, curriculum, and catalog issues
14. Oversee the production of ID cards for students
15. Select, train, lead and evaluate staff; establish and monitor employee performance objectives; prepare and present employee performance reviews; provide or coordinate staff development
16. Oversee and implement the Student Information System as it relates to student operations
17. Manage departmental budget accurately; including forecasting funds required for staffing, equipment, materials, and supplies; monitor department expenditures
18. Work collaboratively with the Department of Marketing & Communications in the creation and delivery of messages related to student registration processes and records
19. Develop and maintain policy and procedure manuals related to departmental programs and services
20. Assists students in addressing academic issues as related to student records
21. Serve on a variety of committees and task forces
22. Keep abreast of developments in higher education fields related to assigned functions
23. Other duties as assigned

Skills:

1. Must possess skills to be able to explain and demonstrate the essential functions of the position; demonstrated knowledge and experiences within all facets of the Registrar's operations
2. Ability to communicate ideas and information clearly and effectively at all levels within the University in English; must possess effective presentation skills
3. Ability to negotiate and reach mutual points of understanding among peers and colleagues
4. Demonstrated understanding of University and Academic Affairs structure, policies, and procedures, particularly as it impacts Registrar's office
5. Demonstrated knowledge and competence as it relates to student records and records retention
6. Demonstrated competency and experiences in the application, implementation, and delivery of technology in Records, Transcripts, and Registration Services
7. Demonstrated proficiency in the use of standard software applications, particularly student information systems, degree audits, and other related systems.
8. Demonstrable high ethical standards especially as it relates to the implementation of the catalog and student records
9. Ability to meet deadlines and handle multiple complex projects
10. Demonstrated ability to use sound judgment in decision-making, problem-solving, organizational, and time management skills
11. Must be capable of maintaining the confidentiality of work-related information and materials.
12. Demonstrated ability to plan, prioritize, and problem-solve in a fast-paced work environment
13. Demonstrated ability to work effectively with a diverse group of professionals, students, and constituents
14. Ability to lead, inspire, supervise, and evaluate team members in an effort to meet institution and department goals and objectives.
15. Ability to work occasional evening and weekends

Experience and Education:

1. Bachelor's degree required; Master's degree preferred in Higher Education Administration/ Student Personnel or related field
2. 5 years experiences in higher education environment; at least 3 years working in Registrar's office with increasingly complex roles
3. Experience in the supervision of department staff
4. Experience in the application and implementation of technology related to student information systems; experience with Banner and Degree Works preferred
5. Experience in the development, management, and oversight of departmental budgets
6. Experience with research, analysis, and use of data in higher education

About American International University:

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit: www.aiu.edu.kw