Universal Banker - North 19Th Branch

SUMMARY OF POSITION
The Universal Banker assists customers with banking transactions, new accounts, account maintenance and accurately keeps records of cash and negotiable instruments involved in banking transactions. The Universal Banker meets the needs of customers by providing quality service.

Required Education and Experience

• Previous cashing handling and customer service
• Bachelor’s degree or an Associates Degree and minimum of 1 year work experience in banking

Knowledge, Skills and Abilities:

• In-depth knowledge of all bank products, procedures and federal regulations relating to the teller function.
• Ability to maintain composure, keeping emotions in check, controlling anger avoiding aggressive behavior, even in a very difficult situation.
• Ability to adhere to the banks’ Code of Ethics.
• Ability to work a flexible schedule on a weekly basis which includes opening and closing the branch and working on Saturday as scheduled.
• Strong interpersonal skills.
• Prioritize and make on-the spot decisions regarding customer transactions, weighing customer satisfaction issues with the banks’ exposure to loss or fraud.
• Ability to work in a fast-paced environment to meet time sensitive deadlines without sacrificing accuracy.
• Proficient with computer software.

Competencies

• Decision Making.
• Communication Proficiency
• Technical Capacity
• Customer /Client focus.
• Thoroughness
• Stress Management/Composure.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Attends training classes and seminars as requested to build peer relationships, enhance skills, establish a professional network, and promote Progressive Bank.
• Meets and greets customers upon entry of the branch facility to prescribed/established standards.
• Possesses excellent knowledge about bank products and services.
• Cross-sells bank products and services and/or makes referrals to other bank departments as opportunities arise.
• Follows all bank policies and procedures.
• Performs other tasks as requested by the supervisor as they relate to the branch function.
• Balances cash till daily according to established procedure and meets goals for outages/ transactions based on balancing guidelines.
• Efficiently processes customer transaction requests.
• Adheres to federal regulations and reporting procedures (including but not limited to Reg.CC, Reg E, Truth in Savings, and BSA reporting guideline as they apply to retail banking functions.)
• Opens new deposit accounts.
• Assists Store Manager in developing new business opportunities through telephone and in-person sales calls.
• Processes account maintenance requests.
• Ensures workstation is clean, neat and properly stocked.
• Maintains confidentiality of customer information and keeps cash and computer access secure.

Other duties:
Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISION RECEIVED:
Works under supervision of the branch Service Center Manager

Work Environment
This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, copiers, fax machines and Branch capture equipment. The noise level in the work environment is usually moderate.

Position Type/Expected Hours of Work

Fulltime Status - Days of work are Monday – Saturday. The position is expected to work a flexible schedule on a weekly basis which may include 7:45 a.m. to 5:00 p.m., 8:50 a.m. to 6:00 p.m. Monday – Friday and 8:50 a.m. to 1:10 p.m. on Saturday. Schedule may vary based upon the needs of the branch/department. On occasion overtime, may be needed to meet the needs of the department/branch.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Transports branch supplies, boxes of coin, money drawer weighing up to ten pounds’ daily.
• Specific vision abilities required by this job include close, distance and peripheral vision and the ability to adjust focus.
• The employee must be able to remain in a stationary position 75% of the time.
• The employee needs to occasionally move about the teller work area to access machinery, supplies, etc.
• SELECTION GUIDELINES:
• This position frequently reaches with hands and arms daily retrieving and sending drive-thru tubes,
• The person in this position communicates (verbally and in writing) daily with in-branch customers and verbally with customers on the telephone exchanging account information, discussing bank products and services.
• Constantly operates a computer and other office machinery such as a keyboard, calculator, computer printer.
• Securing supplies for the workstation, recording information on teller tickets.

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/M/F/Veteran/Disabled EEO POLICY STATEMENT

(Equal Employment Opportunity)

Progressive Bank is committed to a policy of equal employment opportunity. This means that employment decisions affecting applicants and employees will not be based upon an individual’s race, color, religion, gender (to include pregnancy, sexual orientation and gender identity), national origin, age, qualifying disability or any other unlawful basis. Further, retaliation is prohibited against an employee who opposes an unlawful employment practice or who participates in a proceeding to address a perceived or actual unlawful employment practice. Employees, including managers and supervisors, who engage in such unlawful discrimination, harassment or retaliation will be subject to corrective action. If you feel you have been unlawfully discriminated or retaliated against or subject to harassment, you should notify your supervisor, the Human Resources Department (318.812.5274),or any other person in management whom you are comfortable in approaching. The Bank will investigate and provide a prompt and effective remedial response, up to and including discharge from employment for violation of this policy and the applicable law.

Job Type: Full-time

Pay: $16.83 - $20.00 per hour

Benefits:

• Life insurance
• Flexible spending account
• Vision insurance
• Health savings account
• Dental insurance
• 401(k) matching
• Paid time off
• Health insurance
• 401(k)

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• Weekend availability
• Monday to Friday
• 8 hour shift

Work Location: In person