Universal Banker I Jobs

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception.

Some of Peoples Bank recent nationwide accolades:

• Newsweek's America's Best Banks 2023
• Top Workplaces USA national award in 2022 and 2023
• American Banker Best Banks to Work For in 2021 and 2022

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Job Purpose

This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies. Will have the ability to open deposit accounts, process teller transactions, sell bank products and services, assist customers with maintenance request, and resolve customer service issues. Will be responsible for uncovering additional customer needs and referring them to the appropriate business partner. This position will serve a vital role in helping the branch obtain goals, while providing industry leading customer service.

Job Duties

• Follow operational standards regarding security, risk management, and compliance.
• Consistently meeting or exceed sales referrals as set by management. Maintain a well develop working knowledge of the complete line of products and services offered.
• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Make calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in P1.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Will perform special projects as assigned.
• Consistently completes required training for all bank and branch policies and procedures.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals.

Education, Experience and Job Skills

• Positive and professional attitude.
• Excellent verbal and written communication skills.
• Trustworthy and confidential behavior is essential in this role.
• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail.
• Proven team player.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Basic Qualifications

• Travel also required to fill in at other branches as needed.
• High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.
• Trustworthy and confidential behavior is essential in this role.

If you are unable to complete this application due to a disability, contact [email protected] to ask for an accommodation, alternative application process or other inquires.