Personal Banker I Jobs

Be part of something more.

A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.

• This position is located at 1 Church Street, Ferguson, MO***

UMB begins with YOU! We measure success in how we use every transaction and interaction to improve our customer's financial wellbeing. Our Personal Bankers are fanatics for using their financial knowledge to offer thoughtful solutions to help our customers make money, save money, protect money, and use technology that makes banking easy. We want you on our team if you have a natural curiosity, attention to detail, and a passion for engaging conversations that lead to results. Our branch environment is extremely fast paced with several daily priorities which means you have a wealth of opportunities to expand your base of knowledge – aka you will never be bored.

You will contribute to the success of the Retail branch by

• Assist customers with transactions, completing service requests, opening new accounts, and submitting credit applications while delivering a meaningful conversation that improves our customers’ financial wellbeing.
• Collaborate with partners in small business, mortgage, and investments to grow customer's share of wallet.
• Grow the branch customer base through proactive outbound business development activities including workplace banking, developing referral networks, appointment setting and outbound calling campaigns.
• Use a consultative questioning approach to turn every transaction and customer service interaction into an opportunity to learn your clients’ financial life priorities and connect them to our solutions that meet their financial goals.
• Participate in delivery of the unparalleled customer experience by building relationships through proactive outreach to help customers succeed financially.
• Follow established policies and procedures and play an active role in branch daily operations to ensure safety and soundness for both the customer and the bank.

We are passionate about helping our team members develop their careers! You will have deep relationships with your Branch manager, Regional Delivery Manager, and specialists. These leaders invest in your success through daily feedback, personalized coaching and helping you create action plans to be successful. From day one, you will receive training including hands-on practice, and dedicated support throughout your on-boarding experience. With demonstrated success, you will have unlimited opportunity to grow throughout the company.

We're excited to talk with you if you have

• Exude confidence and possess the drive, initiative, and knowledge to provide financial options for customers using a consultative approach
• One year experience in a Retail environment engaging with customers and making product recommendations that lead to sales or relevant demonstrable experience
• Must have the ability to work Monday-Friday 800AM-600PM, Saturdays 800AM-1200PM
• Basic math skills and ability to problem solve while operating within established risk parameters/tolerances
• Ability to learn products, services, and procedures quickly and accurately
• NMLS registration within 90 days
• Ability to work branch hours, including weekends and some evenings
• Professional, thorough, and organized with strong computer skills to manage complex transactions and service tasks across multiple systems.
• Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs
• HS Diploma or equivalent
• Demonstrate ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships

Bonus points if you have

• At least one year experience in Retail banking sales, or financial services sales, or Consultative relationship sales role in another industry, with proven success in establishing new clients, deepening customer relationships, and delivering results
• College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
• Bilingual
• Demonstrated success on a commissions-based compensation plan

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Compensation Range

Minimum $31,080.00 - Mid Point $41,423.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.

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