Unemployment Insurance (Ui) Benefits Accuracy Auditor (Ui Special Agent)

Position Overview

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as an Unemployment Insurance (UI) Benefits Accuracy Auditor. Responsibilities include performing audits, interviewing claimants, and detecting Unemployment Insurance (UI) overpayments, fraud, and other violations of state and federal laws. This position provides a great opportunity for someone who has a strong knowledge of the UI Act and U.S. Department of Labor (DOL) procedures pertaining to UI benefits and is dedicated to ensuring compliance with federal and state laws and policies. The ideal candidate for this position will have extensive experience conducting audits and analyzing agency documents to determine data relevant to UI eligibility. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

Job Responsibilities

• Attends benefit appeals hearings and/or administrative hearings to present evidence indicating that the claimant may be over / underpaid due to misinformation, errors and/or or violations of the state or federal Unemployment Insurance (UI) Act
• Conducts in-depth audits to determine accuracy of monetary determinations issued to claimants
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
• Keeps abreast of new developments in laws, rules, and regulations relevant to Benefits Accuracy Measurement (BAM)
• Conducts in-depth audits of the last employing employer for each selected claimant to determine the reason the claimant was separated from employment
• Under direction, serves as an Unemployment Insurance (UI) Benefits Accuracy Auditor for the Illinois Department of Employment Security (IDES)
• Prepares Benefits Accuracy Measurement (BAM) audit case files
• Utilizing guided questions and other U.S. Department of Labor (DOL) recommended investigative techniques, procedures and methodology, interviews and interacts with claimants, employers, government agencies and/or the general public in person, by phone and/or in writing to detect violations of state and federal laws related to Unemployment Insurance (UI) benefit payments and develop additional audit leads
• Utilizing a PC and relevant software, including but not limited to Microsoft (MS) Office Suite and Adobe Acrobat, prepares a written determination and/or decision for each audit which states the relevant facts, summarizes the evidence and testimony, states the reasoning leading to a conclusion which sets forth the provision of the law violated or misapplied if any, and the applicable disqualification prescribed by the Illinois Unemployment Insurance (UI) Act

Minimum Qualifications

• Requires three (3) years of local office professional investigative experience performing major adjudication work involved in the fact-finding process
• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with major courses in Business Law and Business Administration

Preferred Qualifications (In Order of Significance)

• Basic proficiency in Microsoft Office Suite products, including Outlook, Word, and Excel
• Two (2) years of experience with auditing and reviewing unemployment insurance claims
• Experience preparing and entering information into U.S. Department of Labor (DOL) computerized systems
• Experience compiling and analyzing complex records
• Two (2) years of experience with creating summary reports of investigative findings on audited claims
• Experience investigating unemployment insurance claims

Conditions of Employment

• Requires an Illinois State Police background check and self-disclosure of any criminal history
• Requires ability to travel, with some overnight stays