Uc Customer Service Representative (Permanent And Limited Service)

Overview

The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team!

The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.

Who May Apply

Please note: There are two (2) positions being recruited. One is Permanent, one is Limited Service. See below for more detail on limited service positions.

This position, UC Customer Service Representative (Permanent and Limited Service) (Job Requisition #47328), is open to all State employees and external applicants.

One position is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.

If you would like more information about the duration of the limited service position or other details, please contact [email protected].

Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Incumbents must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. Incumbents may encounter clients who are uncooperative or who may be hostile during interviews for which considerable human relations skills are required. Workload volume will be extremely high on occasion.

Minimum Qualifications

High School diploma or equivalent AND three (3) years or more of experience providing direct customer service in human services, employment services, unemployment compensation programs or working in a Call Center.

NOTE: Minimum keyboarding (typing) accuracy of 75% at or above 20 words per minute is required.

Total Compensation

• Incentive-based Wellness Program
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• 80% State paid medical premium
• Qualified Employer for Public Service Student Loan Forgiveness Program
• Flexible Spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Dental Plan at no cost for employees and their families
• Tuition Reimbursement

Equal Opportunity Employer