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Triage Phone Nurse Jobs
Company | Pediatric Associates |
Address | , San Antonio, 78248, Tx |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-11 |
Posted at | 1 year ago |
Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We
PRIMARY FUNCTION
The LVN Triage is responsible for triaging patient calls and identifying which patients need in-office medical care versus OTP medical questions answered by using the protocols put in place the Medical Director and Lead Clinicians. All questions should go to lead clinicians to answer should the LVN not be able to make a confident decision based on the information given by the parent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned.
- Advises patients per established protocols.
- Portal and phone messages include developmental concerns, parenting inquires, acute and chronic illness concerns
- Behavioral health questions are generally referred to provider of record
- Workflow and protocols of the practice
- Behavioral health questions are generally referred to provider of record
- Identification of symptoms that require immediate and/or emergency assess are primary functions
- Prior authorization
- At home remedies and treatments
- OTC medication and treatment
- Education regarding ways to improve health
- Other possible responsibilities that may be given at practices discretion:
- Referral
- Standing orders for medication
- Prior authorization
- Care coordination functions
- Referral
- Signs of progressing symptoms
- Identification of symptoms that require immediate and/or emergency assess are primary functions
- Standing orders for medication
- Responses to patient/parents questions include:
- OTC medication and treatment
- At home remedies and treatments
- Signs of progressing symptoms
- Education regarding ways to improve health
- Workflow and protocols of the practice
- Behavioral health questions are generally referred to provider of record
- Identification of symptoms that require immediate and/or emergency assess are primary functions
- Other possible responsibilities that may be given at practices discretion:
- Referral
- Standing orders for medication
- Prior authorization
- Care coordination functions
- Care coordination functions
Some Quality metrics for the triage position include but are not limited to…
- Non-urgent messages are answered within 1 business day
- Messages sent on the weekend are answered the next business day
- Refills are filled in no longer than 3 business days
- Emergency/Urgent messages are answered within 1 hour
- Message should be answered in a timely fashion
- Non-urgent messages are answered within 1 business day
- Emergency/Urgent messages are answered within 1 hour
- Refills are filled in no longer than 3 business days
- Messages sent on the weekend are answered the next business day
- Responses are clearly documented, using correct medical terminology, and meeting all medical and legal requirements
- Responses are clear, accurate, consistent with protocol and evidence based practice
- Responses to patient communication must be consistent with protocol, evidenced-based practice, and with treatment plan established by provider on record
- Responses answer the questions that was posed by patient/parent or provider
- Responses gather all information needed to accurately answer question/inquiry
- Responses are clear, accurate, consistent with protocol and evidence based practice
- Responses are in lay terms and easily understood by nonmedical persons
- Responses are clearly documented, using correct medical terminology, and meeting all medical and legal requirements
- Responses answer the questions that was posed by patient/parent or provider
- Responses are in lay terms and easily understood by nonmedical persons
- Responses gather all information needed to accurately answer question/inquiry
- Communication with patient/parent and staff and provider is professional
- Communication is respectful, clear, and straightforward
- Communication addresses conflict respectfully and with desire to reach a solution
- Communication is culturally sensitive
- Communication addresses conflict respectfully and with desire to reach a solution
- Communication is culturally sensitive
- Communication is respectful, clear, and straightforward
QUALIFICATIONS
EDUCATION: Graduation from accredited LVN program required.
EXPERIENCE: Minimum 1 year of experience in a healthcare setting required.
LICENSURE / CERTIFICATION
- CPR required
- LVN Certification
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of basic medical terminology
- Ability to communicate and maintain effective working relationships with patients, employees and the public
- Ability to assess emergency situations and act accordingly
- Knowledge of universal precaution procedures in medical safety practices
TYPICAL WORKING CONDITIONS
- Reach outward, reach above shoulder
- Manual Dexterity
- Sitting, walking, squat or kneel, bending
- Indoor work
- Lift/Carry 10 lbs. or less
- Operating computer
OTHER PHYSICAL REQUIREMENTS
- Vision
- Sense of smell
- Ability to wear personal protective equipment (PPE)
- Sense of touch
- Sense of sound
Further our uniqueness by ensuring the clinician voice is leading our medical home innovations.
The Pediatric Associates Family of Companies an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Location: Pediatric Associates · TTY San Antonio Medical Assistant
Schedule: Full Time, Days
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