Transformation Lead Quality Control Manager

Summary: The Chief Operating Office – Transformation (COO) plays a critical role in leading Citi’s Transformation initiatives, which represent the bank’s top priorities globally at an enterprise-wide level. The Data Program Group (DPG) Transformation Lead Quality Control (TLQC) Manager will support the DGP Transformation Lead with the review of the design and execution of work efforts. The goal of the review process is to evaluate the effectiveness and quality of a work effort’s scope, execution, and sustainability readiness in the context of reducing risk and remediating the linked Articles/Clauses/Sub-Clauses/Romanettes, Paragraphs, and Gaps

: The DPG TLQC Manager will work with Commitment Owners, Accountable Executives and Program Managers to ensure that work efforts are evaluated for their effectiveness and quality of scope, design, plans and execution. This includes but is not limited to reviewing all relevant artifacts which will be submitted for review in accordance with TPO policy, addressing any concerns by the TPO which must be resolved prior to submission to Internal Audit and facilitating the resolution of any concerns brought forth by Internal Audit during their review.

Responsibilities:

• Provide non-objection to Scoping Documents, subject to satisfactory resolution of concerns raised to the Commitment Owner by TLQC, Key Stakeholders, and/or IA and 2LoD
• Supports stakeholders as governance and/or process subject-matter-expert
• Evidence reviews with a copy of the completed TLQC Review Template reflecting all Observations / Concerns, closure of Concerns (if any), and any meeting minutes
• Supports the preparation and maintenance of progress and status reports for work effort reviews
• Leads planning, direction, execution, and monitoring of day-to-day activities related to work effort review
• Maintains and/or update applicable logs and/or databases to reflect approved decisions, and/or status changes
• Monitors reports to ensure appropriate process steps are followed by stakeholders
• Coordinates with key stakeholders to ensure that the provided documentation is sufficient to meet process requirements
• Escalates program risks to TPO and / or CAO Management, when appropriate
• Collaborate with Commitment Owner to establish a Quality Control (QC) Roadmap in Scoping Document with QC review dates during Execution
• Perform reviews of Scoping Documents prepared by the Commitment Owner, with IA and 2LoD participants
• Provide Observations and Concerns regarding potential remediation design and sustainability readiness risk
• Drives adherence to program processes, procedures, methods, and standards
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency

Qualifications:

• Excellent organizational, project/program management skills with proven experience driving large, dynamic programs with a sense of urgency.
• Experience with Citi organization a plus
• Excellent Risks and Controls proficiency
• Critical thinking and problem-solving skills
• Ability to lead, motivate and influence others; diplomacy skills to negotiate and persuade at all levels
• 10+ years of experience, Data transformation experience a plus
• Strong written and verbal communications skills with the ability to interact effectively with people at senior levels and to facilitate discussions at medium levels.
• Must demonstrate a commitment to quality and attention to detail
• Excellent computer skills with a high level of proficiency in Microsoft Office

Education:

• Bachelor’s/University degree, potentially Masters degree

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Salary Range:

$158,140.00 - $237,200.00

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