Training Specialist Jobs

Job Overview

Provides an end-to-end product demonstration and training experience utilizing HSMS software for prospective clients, clients and internal customers. Works closely with Project Manager/Supervisor to develop training plans and continually improve and elevate training skills. The training experience begins with conducting product demonstrations for potential clients, moves on to onsite and/or remote training for new clients, existing clients and for solutions and is completed with continued optimization training for clients.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

Key Responsibilities

• Submit suggestions for team, department, product, and company improvements
• In the mentor role, responsibility includes the development of assigned Software Trainer(s), determining any knowledge gaps and a training plan to address.
• Conducts optimization assessment/training of assigned clients at regular intervals (3, 6, and 12 months) to ensure optimization and adoption of the software.
• Frequent client site travel, (airline and auto), and overnight stays are expected. This could be up to 40-50% travel.
• Remains informed of and maintains proficiency with applicable company products and industry regulations and current payment, quality or other programs that require use of MicroMD products and services to achieve successful administrative, financial and clinical outcomes.
• Assess client needs based on location, unique client demographics and individual project variables. Evaluates training effectiveness to achieve customer & employee satisfaction.
• Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
• Act as a mentor to assigned specialist(s); allow trainees to monitor your training sessions and provide side-by-side assistance for fellow TSMs
• Prepare client demonstrations by coordinating with client, sales rep and/or reseller to review discovery call information and preparing workflows and/or features specific to the client needs.
• Concisely documenting customer calls/emails, inquiries, and trainings into the company support system.
• Update all assigned training projects in project management software regularly.
• Understand client contract for training items to be completed.
• Conduct product demonstrations for existing and potential clients.
• Ownership of full client training.
• Provide training for internal customers and resellers as required.
• Demonstrate strong knowledge of and follow department and company policies and procedures
• Demonstrate an ability to maintain effective and professional communications with customers and coworkers
• Conduct product demonstrations, on-site, web-based, and classroom training sessions utilizing a wide variety of consultative principles and techniques.
• Continually improve personal knowledge, skills, and abilities
• Complete client follow-up and training recaps according to established protocols.
• Prioritize time and complete all assigned tasks while maintaining a high level of productivity
• Understand and contribute to team, department, and company goals
• Attend implementation, kick off, and post implementation meetings.
• Proficient in all areas of the Henry Schein Medical Systems Software applications and solution offerings.
• Follow customized training plan and ensure client satisfaction throughout the process.
• Document and deliver all training completed for invoicing.
• Plans material and conducts monthly Lunch & Learn webinars as assigned
• Gathers, reviews, and analyzes course evaluations to determine effectiveness of training sessions.

Specific Knowledge & Skills

• Knowledge of both clinical and back office workflows in a medical practice.
• Previous experience with strong focus on customer service.
• Individual must demonstrate a strong desire for continued education.
• Strong written and verbal communication skills.
• At least 3 years directly related work in the healthcare industry.
• Skilled at problem analysis and troubleshooting with high attention to detail.
• Must be a highly motivated person that can work autonomously as well as being part of a team.
• In-depth subject matter expertise and excellent communication and presentation skills
• Training experience, specifically with medical software, a plus.
• Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
• Must have two (2) years’ experience or equivalence as a software training specialist.
• Ability to thrive in a Team environment.
• Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer's situation, while working with them implementing a new computer system.
• High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers