Training Coordinator I - Instructor / Change Management Facilitator - 149779

Job Responsibilities

Do you have a Passion for Training? Are you enthusiastic and self-driven? Then we may have the job for you! The SCDMV is looking for a facilitator to join our team. If you're ready to put your training skills to work to help our agency function at its best, we can't wait to meet you!

This position is based in the Pee Dee Region for the Change Management Team, which includes the following locations: Chesterfield, Clarendon, Darlington, Dillion, Florence, Georgetown, Horry, Kingstree, Lee, Marion, Marlboro, Sumter.

• INTERNAL EMPLOYEES ONLY ******************

Responsibilities Of The Change Management Facilitator

• Travel throughout the Midlands Region to train and assess both new and existing employees on SCDMV existing policies/procedures/processes and associated updates and system changes. Conduct assessments, record results and forward to Change Management Coordinator on a weekly basis.
• Supports the New Employee Training at DMV headquarters in Blythewood SC upon consultation with Operations, Branch Services, and Training.
• Perform driver and vehicle services such as administering knowledge tests, registering and titling vehicles, surrendering license plates and boxing plates, registering applicants to vote and selective service if required, issuing driver license and managing public inquiries. Collect and reconcile all fees related to driver and vehicle services and prepare daily report
• Based in the Midlands, but travels to other offices required by Change Management Coordinator to conduct training or perform other duties as required.
• Administer road test for all classes and evaluate applicants' ability to drive.
• Assists with the training and certification of License Examiners and Third-Party Testers on Class D and Class M skills testing. Trains and administers KTE certification for Branch Service employees

Minimum Qualifications

Minimum and Additional Requirements

A Bachelor's degree and relevant experience. An equivalent combination of education and relevant experience may be accepted with prior Division of State Human resources approval.

Additional Requirements

• Work requires sitting and/or standing for prolonged periods of time, walking, and constant talking. Exposure to warm/cold temperatures and inclement weather when working outside. Physical skills include lifting, reaching, and climbing in/out of vehicles. Subject to limited overtime and overnight state travel..
• Thorough and detailed knowledge of SC motor vehicle laws and regulations and SC DMV policies and procedures. Ability to train and mentor customer service employees. Thorough knowledge of driver licensing eligibility requirements. Excellent customer service skills with internal and external customers.
• The Change Management Facilitator reports directly to the Change Management Coordinator with general supervision.

Preferred Qualifications

Agency Preferred Qualifications

• At least (2) years of DMV experience.
• Must have a valid South Carolina driver’s license with reasonably good driving history.

Additional Comments

What’s in it for you?

At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• 15 days annual (vacation) leave per year
• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)

So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.