Touchworks Support Analyst Jobs

Touchworks Support Analyst

• W2 contract** REMOTE **

Role And Responsibilities

The Touchworks (TW) Support Analyst works under the direction of the Ambulatory Manager or team lead(s) to provide day-to-day operational support, ongoing maintenance and configuration of the Allscripts/Altera TW Enterprise Electronic Health Record application. The Support Analyst works independently on major initiatives which align with the business goals and objectives.

• Ensure application changes and enhancements meet the technical specifications and adhere to all change control policies.
• Work to provide technical application solutions to meet the client needs.
• Possess mid-level knowledge of application and integration.
• Collaborate with project manager, analysts, and management to meet implementation project timelines.
• Serve as a representative for the TW on assigned projects, collaborating all application efforts and coordination.

Additional Responsibilities

• Liaison with the third-party vendors as needed for support and implementations.
• Follow the incident management and problem management processes per the defined support SLA.
• Create and maintain documentation on all activities, project specifications, and maintain Disaster Recovery documentation as needed.
• Follow and enforce change management processes for all environment changes.
• Participate in 24/7 on call rotation for Production Support.
• Write and execute test plans for unit, functional, and integrated testing as required including plans used for interfaces, system enhancements, workflows, and system upgrades.
• Contribute to the analysis, design, configuration, build, testing, and application administration as needed.
• Provide support for the EHR system as determined in the support matrix.
• Communicate with end users of the TW system to understand issues encountered and develop solutions.
• Provide support as needed during the implementation of new facilities and provide on-going systems and operational support for each facility.
• Perform systems administration activities in the EHR such as new user setup, workspace configurations, role setup, e-prescribing enrollment, etc.
• Participate and provide support for enterprise initiatives, such as system upgrades, new integrations, and the configuration of new functionality.
• Create documentation for system configuration and workflows.
• Participate in the analysis and design of system enhancements.
• Provide Tier II application support to NSLIJ physicians and staff using the Allscripts EHR system.

Qualifications And Education Requirements

• Experience
• 3-5 years experience in providing technical support and maintenance.
• Academic and professional qualifications
• BA or BS preferred or other relevant combination of training and expertise.

ADDITIONAL SKILLS

• Ability to fulfill the requirements of On-Call rotation
• Ability to work in a team-oriented environment
• Strong analytical and troubleshooting skills
• Integrity a high professional, personal, and ethical standards
• Ability to work under pressure and prioritize work appropriately
• Experience in clinical implementations, specifically ambulatory EMR applications. Allscripts/Altera Touchworks Enterprise EHR experience highly desired and is a plus
• Independent problem-solving skills
• Strong communication and interpersonal skills

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