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Ticket Office Coordinator, Athletics

Company

University of Colorado Boulder
Address , Boulder, 80309, Co
Employment type FULL_TIME
Salary $45,000 - $50,000 a year
Expires 2023-07-22
Posted at 11 months ago
Job Description

Requisition Number:

48148

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

04-Jun-2023

Date Posted:

22-May-2023

Job Summary

The University of Colorado Boulder Athletics Department encourages applications for a Ticket Office Coordinator! This role will assist in managing the day-to-day operations of the Athletic Ticket Office, as well as the sale and distribution of tickets to all home and select away athletic events and select non-athletic events. The Ticket Office Coordinator also serves as the Soccer ticket lead with oversight of season and single game ticket sales, game day ticket operations and distribution of all soccer related tickets (regular and post-season).
The Ticket Office Coordinator serves as a secondary point of contact for Ticket Office student workers. The position will assist with providing daily support to student workers during office hours and at ticketed university athletic events and select non-athletic events.
The position is responsible for conducting all activities in compliance with Pac-12, NCAA and University rules and regulations and is responsible for promoting the philosophy and objectives of the intercollegiate athletics program. This shall include adhering to the principles of the Athletic Department’s Mission Statement, Diversity and Inclusion Mission Statement, Core Values, Policies and Procedures, as well as the rules and regulations of the University, the Pac 12 Conference and the NCAA.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

As one of 34 U.S. public research institutions belonging to the prestigious Association of American Universities (AAU)—and the only member in the Rocky Mountain region—our goal at CU Boulder is to directly affect Colorado communities through collaborative research, innovation, and entrepreneurship. Our faculty, staff, and students work with the broader community to establish outstanding connections that have lasting outcomes—both across Colorado and around the world.

What Your Key Responsibilities Will Be

Ticketing/Customer Service:
  • Responsible for preparing and analyzing sales reports using Paciolan, and eQuery software to manage seat upgrades and moves.
  • Perform daily opening and closing duties along with answering phones and monitoring ticket office email.
  • Update and maintain integrity of customer accounts using CRM software and ticketing software.
  • Assist with providing support with student workers.
Soccer Ticket Operations Lead:
  • Responsible for the development, layout, and distribution of mobile tickets.
  • Collaborate with marketing, social and ticket sales on ticket strategies and promotions to enhance attendance and revenue.
  • Responsible for game day setup including but not limited to communication and collaboration with IT, game day facility ops, etc.
  • Responsible for managing seat inventory.
  • Responsible for player guest request for home and away games in conjunction with compliance and NCAA rules.
  • Responsible for renewal and upgrade process of new and existing season ticket holders.
  • Serve in a customer service role and resolve customer issues at soccer home events.
  • Build and maintain all events in ticketing software.
  • Oversight of student-staff employees at home soccer events.
  • Responsible for reconciliation, game audits and deposits following each home event.
General Responsibilities:
  • Assist at all other ticketed sports as needed.
  • Assist with maintaining scanners for ticketed events.
  • Assist other Ticket Office staff as needed.
  • Represent Ticket Office in weekly staff and event management meetings.

What You Should Know

  • This position works 100% from campus.
  • Ability to work additional hours attending games and evening events, and on weekends and holidays.

What We Can Offer

  • Relocation assistance is available within department guidelines.
  • Additional Athletics benefits include: Athletic Event Tickets: Per Athletic Department Policy and NCAA regulations, Nike Elite Employee Benefit: Per Nike Elite Policy.
  • The salary range for is $45,000 to $50,000 annually.
  • Signing bonus is available with demonstrated expert knowledge of Paciolan Ticketing System.
  • Additional Compensation Details:

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be authentic. Be pioneering. Be Boulder.

What We Require

  • At least one year working in a ticket office (student employee or internship experience accepted) or related experience in promotions, marketing or communications.
  • Equivalent combination of education and experience may substitute.
  • Bachelor's Degree.

What You Will Need

  • Demonstrate a dedication to diversity, equity and inclusion.
  • Familiarity of NCAA rules and Pac-12 bylaws, rules and regulations.
  • Excellent communication, organizational and interpersonal skills.
  • Comfortable making decisions in support of customers in high stress or busy situations like game days.
  • Familiarity with ticketing software such as Ticketmaster, AXS and tickets.com.

What We Would Like You to Have

  • Experience leading/managing student workers.
  • Experience using Paciolan Ticketing System.

Special Instructions

To apply, please submit the following materials:
  • A current resume.
  • A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.

Please apply by June 4, 2023, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.