Texans Campus Store Online Supervisor

Job Title

Texans Campus Store Online Supervisor

Agency

Tarleton State University

Department

Campus Bookstore

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Staff

The successful candidate will be expected to oversee the operations of the online Campus Store, fulfilling orders, and assisting with customer inquiries. The website management includes responsibilities such as updating pricing and inventory of merchandise and course materials on the Texans Campus Store (https://texanscampusbookstore.tarleton.edu/home) website as well as actively post to the Campus Store Facebook (https://www.facebook.com/tarletoncampusstore/) , Instagram (https://www.instagram.com/texanscampusstore/) , and Twitter (https://twitter.com/TexansStore) pages.

This position is located in Stephenville, Texas with work hours of Monday to Friday; from 8 AM to 5PM or as business needs indicate. Work hours may vary during peak season and may be subject to afterhours, evenings, weekends and/or holidays. Must be able to work/teach remotely at the request of the University.

Responsibilities

• Manage the submission and follow-up of service requests for any issues encountered on the website.
• Review informational pages regularly for clarity and accuracy.
• Continually review established guidelines and procedures, making changes as necessary to improve efficiency and customer satisfaction.
• Assist employees with correctly applying customer service guidelines in any situation as well as taking and resolving escalated customer service issues.
• Responsible for overseeing customer related inquiries such as providing tracking information, local pick-up requests, and returns or exchanges.
• Review all graphics and copy for accuracy.
• Responsible for managing online order fulfillment team and making sure all tasks are completed in accordance with established guidelines and procedures.
• Responsible for managing the Texans Campus Store website, sales, and online marketing. Including posting frequent updates to Facebook, Instagram, and Twitter pages and responding to inquiries.
• Work with Management to add, remove or update products on the store website.
• Responsible for posting and updating the sales of course materials and general merchandise via the website.

This description represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Requirements

Education – Bachelor’s degree in applicable field or equivalent combination of education and experience.

Experience – Three years of related experience.

Knowledge, Abilities, & Skills

• Must be able to work a flexible schedule beyond normal office hours, including evening and occasional weekend hours.
• Exceptional organization, problem-solving, and time-management skills.
• Ability to work in a fast-paced environment.
• Ability to multitask and work cooperatively with others.
• Ability to be customer service-oriented and promote the Texans Campus Store with professionalism is essential.
• Must be detail oriented.
• Ability to be an accountable, responsible, and dependable member of the Campus Operations team.
• Ability to efficiently and accurately fulfill and track online order sales and inventory.
• Excellent written and verbal communication skills to be able to effectively guide, lead, and develop employees promoting team relationship skills and communication.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally supervises employees.

Other Requirements

Work beyond normal office hours and/or work on weekends.

Salary

Commensurate with experience

Benefits

As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees

The target base annual salary is $35,745 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages.

Educational Benefits

• Doctoral Educational Assistance
• Family Education Benefit (Tuition Scholarship) (https://www.tarleton.edu/scholarships/employees/)

Employee Health, Wellness, and Financial Planning (https://www.tarleton.edu/hr/benefits/)

• Dental insurance
• Fully covered employee health insurance
• Vision insurance
• Retirement and Insurance programs

Paid Leave (https://www.tarleton.edu/hr/benefits/)

• Holiday pay
• Longevity pay
• Paid sick leave
• Vacation
• Paid Birthday Leave

Other

• Employee Wellness Release Time
• Complimentary tickets to all Athletic and Performing Fine Arts events
• And other Tarleton Discounts
• Staff Gym Membership Discount with Campus Recreation

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.

Application Procedure

During the application process applicants have one opportunity to enter the requested information, upload documents and “Submit” the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application
• At least 3 current professional references and their full contact information
• Curriculum Vitae or Resume
• Cover Letter / Letter of Interest addressing qualifications

Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application. Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Founded in 1899, Tarleton State University a founding member of The Texas A&M University System, has a rich history and tradition through generations that have inspired educational excellence. Tarleton maintains a commitment to transformational student experiences and career readiness supported by engaged faculty, staff, and alumni mentors. Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), earned the prestigious designation of Doctoral Universities: High Research Activity by the Carnegie Classification of Institutions of Higher Education, and is a member of the NCAA Division I, Western Athletic Conference.

Strategic Planning for the Next Decade - Tarleton Forward 2030 (https://web.tarleton.edu/tarletonforward/)

All links will open to a new tab

• Benefits
• Employee Services (https://www.tarleton.edu/hr/index.html)
• Research and Economic Development (https://web.tarleton.edu/research/about-us/)
• Traditions and History
• Diversity, Inclusion, and International Programs
• University Leadership (https://web.tarleton.edu/president/)

Tarleton State University is an Equal Opportunity/ Affirmative Action/ Veterans/ Disability Employer. If you have questions about submitting your application, please contact [email protected] .