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Campus Store Manager-Morehouse College Bookstore
Company | 0598-Morehouse Coll Bkst |
Address | , Atlanta, 30314, Ga |
Employment type | |
Salary | $48,400 - $77,400 a year |
Expires | 2023-10-02 |
Posted at | 9 months ago |
Position Overview
As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.
Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.
To learn more about Follett's benefits, click here
Responsibilities
Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:
- Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
- Responsible for leading in-store course materials activities in collaboration with course materials leadership.
- Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.
- Review and approve store markups, markdowns, and write-offs within company guidelines.
- Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
Campus Relationships: Communicate and partner with the campus including:
- Day-to-day communication of store operational activities.
- Facilitation of campus and/or community events.
- Strategic Partnership Reviews.
- Ensure campus outreach and engagement.
- Bookstore Advisory Committees.
Talent Management: Responsible for full cycle talent management, including:
- Ensure effective performance management and maintain a culture of accountability.
- Recruit, train, coach, and develop all team members.
- Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
- Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
- Answer routine inquiries and handle escalated complaints.
- Ensure the store is neat, clean, and orderly.
- May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.
New York City Applicants: $57,200-$100,600
State of California Applicants: $57,200-$100,600
State of Colorado Applicants: $48,500-$85,100/yr
State of Montana Applicants: $48,400-$77,400/yr
State of Rhode Island Applicants: $48,500-$85,100/yr
State of Washington Applicants: $57,200-$100,600
- 3-5 years of retail management or strong customer service experience.
- Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
- Academic retail experience is a plus.
- Travel: minimal - less than 10%.
- Bachelor's Degree or Equivalent.
- Vital customer service, communication, and presentation skills.
- General Computer Skills.
- Strong analytical skills and financial acumen.
- Strong organizational, time management, and problem-solving skills.
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