Technology Trainer Jobs

JOB SUMMARY:

A mid-sized law firm is seeking an experienced Technology Trainer to join the Firm. The Information Technology Trainer designs and conducts general and legal specific training programs for the Firm’s end users, utilizing classroom, virtual learning, and individualized training forums, to ensure the clear understanding of necessary software technology features in order to perform the core functions of their jobs. This position reports to the Manager of Information Technology Training.

This person has the opportunity to out of multiple locations in a hybrid work environment including Philadelphia, Washington D.C., Boston, and Chicago.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Partner with other Technology Trainers and other IT teams on special projects;
• Develop new learning opportunities outside the classroom, such as using multi-media devices, e- learning, etc.
• Assist and work with Manager of Information Technology Training and other team members to develop course curriculum and the most effective methods for learning, such as individual training, e-Learning modules, lectures, demonstrations, web conferences, manuals, handouts, quick references, tip sheets for attorneys and staff on Firm technologies as needed; and
• Provide secondary support for applications and backup support and training for the Help Desk on application issues;
• Assist users with problems concerning “how to” perform specific tasks on a “just in time” basis via a Training on Demand hotline;
• Deliver interactive in-person and virtual training programs by motivating participants to ensure effective use of technology (including new hire onboarding training and follow up, training and support);
• Troubleshoot and provide end-user support related to software issues;

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Outstanding oral and written communication skills.
• Advanced knowledge of law firm technologies
• Available to work flexible and/or fluctuating work hours, including overtime.
• Microsoft Office, Adobe Acrobat, iManage or other document management systems
• Ability to test the technical limits of the technology and understand how it can be used to the benefit of the Firm.
• Excellent motivational and presentation skills.
• EFiling, Elite, pdfDocs, InterAction, Microsoft Teams, time/billing applications, telephone skills and mobile applications are preferred.
• Experience with eLearning software (Adobe Captivate, Camtasia and/or Articulate) and online training tools.
• Great interpersonal skills, combined with a professional demeanor.
• Provide exceptional customer service to all users; and manage difficult users in a professional environment.
• Knowledge of desktop productivity software and document management software.
• Able to learn new legal specific applications.
• Strong knowledge of and proven proficiency in adult learning and the proven ability to create high- level training courses in all media that incorporates modern tools and delivery mechanisms to meet the needs and culture of the audience
• Work effectively in a fast-paced and changing environment; work well under pressure and handle multiple tasks simultaneously.
• Self-motivated, organized, and detail-oriented.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree preferred.
• 5-10 years’ experience training and supporting users in a law firm environment.