Trainer Coordinator Jobs

Position Title & Code: Trainer Coordinator (717662)

Location: Washington, DC

Project End Date: 09/30/2023 (With Possible extension)

Training coordinator works with stakeholders and mgt to identify training requirements and plan for gaps in training for new and existing DCAS Staff.

Complete Description

This position is direct support of the DC Access System (DCAS) division. DCAS is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the DCAS Team, building relationships with frontline staff and their leadership. The core duties associated with the role are as follows:

Analyze, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases.

Provide hands-on support for front-line worker and their supervisors.

Deliver quality training with measurable outcomes.

Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs.

Mentor other eligibility Trainers in the best practices for adult learning.

This is a position in the DC Access System (DCS) project. Minimum Education/Certification requirements: bachelor's degree in information Technology or related field or equivalent experience Behavior Characteristics.

Adaptable

Analytical

Goal-Orientated/Driven/Self-Starter

Responsibilities

• Provides training for system products and procedures.
• Coordinates IT project management, engineering, maintenance, QA, and risk management.
• Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
• Troubleshoots problems.
• Performs application upgrades.
• Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
• Develops technical applications to support users.
• Plans, coordinates, and monitors project activities.
• Ensures project life-cycle is in compliance with District standards and procedures.

Minimum Education/Certification Requirements

Bachelor's degree in Information Technology or related field or equivalent experience

Skill Assessment: (Please include the years of experience last used and brief description on skills below, information is to be submitted along with the resume)

Skill

Required / Desired

Amount of Experience

Candidates Years Used

Short Description

Bachelor's degree in IT or related field or equivalent experience

Required

Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills

Required

7 Years

Proficiency in word processing and presentation software

Required

10Years

Knowledge about traditional and modern training methods and techniques

Required

5 Years

Exceptional organization skills, leadership and interpersonal skills

Required

5 Years

Ability to work with a team and have attention to detail

Required

5 Years

Knowledgeable about learning management systems, instructional design, and e-learning platforms

Required

5 Years

Ability to handle multiple assignments and assess and analyze data

Required

10 Years

Candidate must have minimum experience for a Senior level STaR2 Labor category