Technology Support Staff L

Shenandoah University’s Office of

Institutional Computing is accepting applications for a Technology

Support Staff l . This is a full-time benefited position located on our main campus in Winchester, Virginia.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Position hours are Monday – Friday, 9 am – 6 pmTechnology is always changing and job assignments may change, so be prepared to work on additional responsibilities as assigned by the supervisor
• Go above and beyond to serve others and be a positive influence
• Work in a Help Desk team environment
• Develop and oversee the student IT workforce. This includes developing training programs and workshops for students

Required Skills

• Being reliable and on time, having good interpersonal skills, work ethic, body language, effort, energy, attitude, passion, being coachable, doing extra, and being prepared. Leading by example.
• Ability to create training systems and effectively train the student workforce.
• Work with other team members in the Help Desk area.
• Work effectively with a broad range of customers who have varied levels of familiarity with technology.
• Solve software and hardware-related problems.
• Work in a fast-paced environment that can change quickly.
• General computer knowledge and skills. Mac and iOS experience is a plus. Training will be provided!

Required Experience

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College degree preferred.

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Previous experience in customer service-related roles.