Information Technology - Technical Services Specialist I

Harkins Theatres is looking for a Technical Services Specialist I to join our Information Technology team. The Technical Services Specialist I will provide basic technical support for all technology including desktop computing hardware/software, Point-of-Sale (POS), phone, CCTV, projection, sound systems, and/or other related technology systems.
Why Harkins:

• Free soda and popcorn in the office
• Excellent Health Insurance Package (medical, dental, vision) dramatically subsidized by the company
• Paid time off in addition to sick pay benefits and paid holidays
• Short and long term disability and life insurance plans 100% paid by company
• Tuition reimbursement
• FREE MOVIES and much more!
• Company 401k match of 100% for the first 6%
• Competitive pay

What You Will Do:

• Must have current auto insurance and valid drivers license at all times
• Works with vendors and maintenance teams to support technology systems.
• Works safely with electrical distribution systems at the theatre level.
• Assists with the running of wires and cables, and the assembly and installation of equipment associated with new theatre construction.
• Regular attendance and physical presence at the work site.
• Performs and assists others with special projects as assigned.
• Responds to, troubleshoots and resolves helpdesk tickets and assists other team members in issue resolution.
• Performs work on and maintenance of projection and sound systems, including replacement of bulbs, lubrication and adjustment of projectors, and physical cleaning of electronic equipment.
• Tracks and manages hardware inventory.
• Flexible to work variable schedules.
• Maintains and troubleshoots desktop/laptop computing systems and provides first level support of servers and data networking technology.
• Manages the shipping, exchange and repair of technology hardware per maintenance agreements.
• Set up, upgrade, and maintain desktop/laptop computers, POS terminals, kiosks, printers, copiers and other peripheral devices.
• Travel required between designated company locations daily with up to 15% out-of-town travel.
• Assists with security system maintenance and troubleshooting including CCTV, security, and access control systems.
• Troubleshoots and repairs performance problems with the projection and sound systems.
• Develops and maintains appropriate relationships with employees to facilitate communication on issues and feedback.
• Must carry a company cell phone and be available evenings and weekends for emergencies.
• Records regular work, mileage and expense reports utilizing a computer-based program.
• Manages, sets up and tests theatre rentals requiring audio and/or video presentation, including the allocation of equipment to ensure overlapping events are properly equipped and staffed.
• Maintains theatre signage, HDN network equipment and special lighting.
• Communicates clearly and effectively in writing and verbally to theatre management.
• Requires bending, stretching, reaching, squatting, twisting, pushing, pulling, crawling, standing, walking up/down stairs and on flat surface, lifting up to 75 pounds, interacting with employees/vendors/guests, sitting, typing on a computer, speaking on the telephone, climbing/working from a ladder/scaffold up to 15 feet in height regularly and up to 30 feet in height occasionally, working on rooftops, problem solving, and cognitive skills.

What We Are Looking For:

• Able to focus with frequent interruptions and navigate aggressive deadlines.
• Reliable work vehicle and willingness to travel.
• Embraces Harkins inclusiveness and treats everyone with respect. Works well as part of a team and assumes the best intentions of everyone. Works collaboratively to achieve company goals.
• College degree or high school diploma or GED, and experience/aptitude with computer hardware and software.
• Maintains a professional attitude and demeanor. Demonstrates unimpeachable integrity and accountability. Communicates professionally in all circumstances.
• Movie theatre experience a plus
• Experience working with Microsoft operating systems and presentation systems preferred.
• Able to read/write English
• 1+ year mechanical/electrical experience a plus.

Harkins Theatres is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
We thank all applicants in advance for their interest in this position, however only those selected for an interview will be contacted.
By applying to work for Harkins Theatres you agree to our Workplace Privacy Policy, available here
Harkins Theatres is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
We thank all applicants in advance for their interest in this position, however only those selected for an interview will be contacted.
By applying to work for Harkins Theatres you agree to our Workplace Privacy Policy, available here