Technical Support Engineer-Electronics Hardware Engineering

INTRODUCTION

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Position: Technical Support Engineer I

Summary: Under direct supervision, provide technical information and guidance in the selling of assigned products working directly with both customers and internal departments. Assist the customer and/or sales channel in providing the best technical solution for the customer. Perform technical reviews of incoming purchase orders to ensure that they are entered accurately by customer service and meet all customer requirements.

RESPONSIBILITIES

• Keep work skills current to ensure Laird competitiveness in a dynamic global business environment. May require some travel to customer sites required providing design specific solutions.
• Adheres to quality and safety systems or maintenance of quality and safety standards.
• Utilize all product offerings, providing insightful and detailed design solutions. Present design solutions to customer utilizing solid model design techniques during presentation.
• Make outbound calls in response to incoming sales leads, sample requests, and product sales to customers.
• Provide technical support and guidance to customer inquiries ensuring that proposed designs align with the manufacturing site capabilities. Follow up with customer technical requests as needed.
• Provide new product opportunities as discovered by dealing with customer issues with a view to patent such products or ideas.
• Field general questions about Laird products and services. Be able to confidently address customer questions, general product capabilities, specifications, part numbers and general application guidelines.
• Interview customers to collect complete information regarding the technical requirements for their application. Consult with other subject matter experts within the organization when discussing more difficult applications to ensure the best solution is selected.

REQUIREMENTS

• Ability to conduct a needs assessment to determine accurate understanding of customer needs
• Strong analytical and problem solving skills
• Excellent time management and organizational skills
• Good communication skills, both oral and written
• Attention to detail a must
• Ability to absorb product knowledge of all Laird products

EDUCATION / EXPERIENCE

• Bachelor’s Degree in engineering or technical field
• This position requires access to export-controlled technology, technical data or defense services, as such, employment will be contingent upon the candidate’s ability to access export-controlled technology, technical data or defense services as authorized pursuant to US regulation or an export authorization obtained by DuPont approved by the controlling US government agency.
• Experience/knowledge in manufacturing processes preferred
• Less than 2 years of related experience; preferably with electromechanical components

As an Equal Opportunity/Affirmative Action Employer, Laird does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability