Technical Program Manager - Customer Welcome Center

Our Customer Welcome Center (CWC) located in Herndon, VA offers a unique opportunity to join our team as the CWC Technical Program Manager. We are looking for unique mastery and recognized authority on relevant subject matter related to the HP suite of Print and Personal Solutions portfolio.

This is a highly visible role, representing one of the world’s leading IT Companies to their most valuable customers. The successful candidate will be an energetic, self-starter who is detail oriented with excellent communication and people skills.

This role will drive technical infrastructure for the CWC experience and works closely with sales, product/solution teams, marketing, and key stakeholders. Day-to-day will include working closely with executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. This is an on-site role based in Herndon, VA.

Major Responsibilities

• Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtual collaboration platforms.
• Maintain computer, A/V, and IT support infrastructure to deliver customer activities.
• Perform the technical operations for and support the customer activities.
• Technical support for the CWC team including meeting rooms, demo spaces, products, webinars, and on-line activities.
• Learn and maintain a current knowledge of HP products and strategy Use a CRM system to manage work and provide periodic activity reports.
• Work within a technical and operations team to support overall CWC efforts.
• Maintain a working relationship with HP IT to leverage their support for network infrastructure, hardware, and software.
• Manage the logistics of the in-person and virtual customer activities.
• Work with CWC team members to demonstrate products live and recorded for briefings, webinars, and other activities.
• Partner with business teams to deliver the customer briefings, webinars, and special events.

Education and Experience Required:

• Basic understanding of networking principles and IT troubleshooting is desirable.
• Advanced technical knowledge and experience with virtual platforms a plus.
• In-depth knowledge of audiovisual equipment, including displays, projectors, sound systems, microphones, and video conferencing systems.
• Proven experience in audiovisual setup, troubleshooting, and technical support.
• Ability to interface effectively with all levels of management and functional disciplines.
• Familiarity with video conferencing software, presentation tools, and connectivity options.
• Excellent interpersonal and communication skills, with a customer-centric approach.
• Strong problem-solving skills and ability to remain calm under pressure.
• Bachelor’s degree or equivalent experience
• Detail-oriented with the ability to multitask and prioritize responsibilities.
• Flexibility to work evenings or weekends, depending on customer briefing schedules.

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